Critical Environment Ops Technician Job at Microsoft Corporation (Santa Clara)

Critical Environment Ops Technician

As a Critical Environment Technician in Microsoft’s Cloud Operations & Innovatio...

Location

United States , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
This opportunity is open to candidates who are currently enrolled in the Hiring Our Heroes SkillBridge program
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position requires verification of citizenship due to citizenship-based legal restrictions
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education OR High School Diploma, GED, or equivalent AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical) OR equivalent experience

Job Responsibility

Understands, follows, and ensures safety and security requirements
Prepares and submits required reports
Performs various types of maintenance and repairs
Provides necessary escort to third-party contractors
Works on advanced tasks independently
Inspects and supervises critical environment-related facility equipment
Utilizes internal computerized maintenance management system
Safety and quickly responds to and leads an onsite incident response team

Fulltime

Critical Environment Ops Technician

As a Critical Environment Technician in Microsoft’s Cloud Operations & Innovatio...

Location

United States , San Antonio

Salary:

26.92 - 47.60 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields), or equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Maintain the critical infrastructure that keeps our Datacenters up and running
Coordinate with supplier/vendors
Recognize safe versus unsafe work environment
Have a hands-on understanding of how critical environment equipment works
Perform various types of maintenance
Respond to onsite incidents while coordinating with other critical facilities professionals
Use telemetry and other platforms to monitor equipment performance and operations
Prepare and submit required reports
Develop methods of operating procedure
Document completed work

Fulltime

Critical Environment Ops Technician

As a Critical Environment Technician in Microsoft’s Cloud Operations & Innovatio...

Location

United States , San Antonio

Salary:

23.17 - 36.49 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
Ability to meet Microsoft, customer and/or government security screening requirements
Verification of citizenship due to citizenship-based legal restrictions
Ability to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Understands, follows, and ensures safety and security requirements and business processes and procedures are met
Recognizes safe versus unsafe working conditions and responds accordingly
Prepares and submits required reports
Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs)
Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs
Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers
Coordinates activities and associated schedules with contractors
Performs inspections of equipment in a facility
Documents issues found in troubleshooting process
Works on advanced tasks (e.g., vendor contact, escalations) independently

What we offer

Training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications
Additional benefits and other compensation (see provided link)

Fulltime

Critical Environment Ops Technician

As a Critical Environment Technician in Microsoft’s Cloud Operations & Innovatio...

Location

United States , Multiple Locations

Salary:

23.17 - 36.49 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
Ability to meet Microsoft, customer and/or government security screening requirements
This position requires verification of citizenship due to citizenship-based legal restrictions
Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays
Occasional climbing of ladders
Frequent climbing of stairs and/or ramps
Prolonged standing
Occasional lifting 50lbs / 22.5kg
Occasional push or pull 50-75 lbs / 22.5-34kg with assistive device
Normal visual acuity (near, far and peripheral with correction)

Job Responsibility

Understands, follows, and ensures safety and security requirements
Recognizes safe versus unsafe working conditions and responds accordingly
Prepares and submits required reports
Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs)
Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs
Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site
Processes method statement of work (MSOW) documents
Coordinates activities and associated schedules with contractors
Performs inspections of equipment in a facility
Documents issues found in troubleshooting process

What we offer

Training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications
Eligible for benefits and other compensation

Fulltime

Critical Environment Ops Technician

As a Critical Environment Technician in Microsoft’s Cloud Operations & Innovatio...

Location

United States , Santa Clara

Salary:

23.17 - 36.49 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Verification of citizenship due to citizenship-based legal restrictions
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education OR High School Diploma, GED, or equivalent AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical) OR equivalent experience

Job Responsibility

Understands, follows, and ensures safety and security requirements and business processes and procedures are met
Recognizes safe versus unsafe working conditions and responds accordingly
Escalates immediately when unsafe working conditions are observed
Participates in required meetings, trainings, and necessary handoffs
Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EHS) objectives
Prepares and submits required reports
Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs)
Documents completed work
Completes and provides coaching to support less experienced technicians
Analyzes findings from reports and documents observations

What we offer

Training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications
Additional benefits and pay information available via provided link

Fulltime

Senior Critical Environment Technician - Day Shift

As a ROC Critical Environment Technician, you will immerse yourself in the heart...

Location

Ireland , Dublin

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent AND mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
OR equivalent experience
Experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field
Ability to work shifts, including shift assignments that may include weekends, and/or holidays
You will be required to travel between sites as part of this role so a valid driver’s license will be required
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Strategic Monitoring and Oversight: Oversee advanced monitoring tasks, provide strategic direction in major areas of operations, and utilize technical knowledge to guide device analytics and trend recognition for proactive issue resolution
Incident Command and Leadership: Strategically support local teams during incident response for all abnormal conditions impacting operations, lead corrective actions, and conduct root cause analysis (RCA) pertaining to ROC performance during incident response
Data Center Systems Mastery: Demonstrate expert understanding of data center systems and their interactions, focusing on strategic monitoring and oversight
Advanced CMMS Application: Manage the tracking of equipment alarms and maintenance work using the internal Computerized Maintenance Management System (CMMS), oversee the documentation of changes and procedures, and ensure accurate and insightful reporting
Safety and Security Leadership: Lead safety and security initiatives, ensure compliance with all requirements, chair required meetings and trainings, and drive environmental health and safety (EH&S) objectives
Process and Procedure Optimization: Suggest changes to procedures based on best practices, and manage coordination with partner teams, ensuring alignment with the critical environment standards team (CETS) and Central Operations ROC PM
Executive Reporting and Decision Support: Provide executive-level reports, analyze strategic findings, and document insights to support high-level decision-making and operational excellence

Fulltime

Senior Critical Environment Technician

As a Senior Critical Environment Technician (CET) in Microsoft’s Cloud Operation...

Location

United Kingdom , Newport

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma, NVQ L3, or equivalent AND extensive experience with mission critical services work/applied learning (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing) OR equivalent experience
Relevant experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field
Possess a valid driver's licence for the Country of the job posting for occasional travel to other Microsoft sites
Be willing to undertake 'on call duty' for out of hours assistance with major incidents
Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
High School Diploma, NVQ L3, or equivalent AND extensive experience in mission critical services (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND significant proficiency in mission-critical services (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience

Job Responsibility

Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently
Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards
Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work
Safely and quickly respond to and leads onsite incident response teams for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs without supervision
Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents
Perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for CE equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate
Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s)
Provides consultation to lower-level colleagues in troubleshooting systems and problems
Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements
Embody our culture and values

Fulltime

Senior Critical Environment Technician

As a Senior Critical Environment Technician (CET) in Microsoft’s Cloud Operation...

Location

United Kingdom , London

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent and experience in mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications: High School Diploma, GED, or equivalent and experience in mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education and experience in mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.

Job Responsibility

Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently.
Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.
Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
Safely and quickly respond to and leads onsite incident response teams for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs without supervision.
Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
Perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for CE equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate.
Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
Provides consultation to lower-level colleagues in troubleshooting systems and problems.
Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements.
Embody our culture and values.

Fulltime

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