Critical Environment Operations Specialist

• Follows and adheres to processes and policy(ies) provided by security and safety governing partners
• Reports immediately any safety or security issues or concerns
• Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate
• Makes recommendations for improvements to safety and security processes or procedures
• Fosters and exhibits a culture of safety
• Ensures no unauthorized or unescorted personnel access in secured production environments, ensuring alignment with security practices and standards
• Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems
• Conducts security risk assessments of data center operations and assesses the design, build, and delivery of technology, tools, data, and processes to meet high security standards with minimal guidance
• Documents and tracks security Key Performance Indicators (KPIs) and identifies and escalates action items
• Demonstrates conscientiousness on cost and adheres to budget requirements
• Supports managers in creating budget forecasts
• Provides input as needed to meet timely and accurate estimates on budget allocation
• Manages POs end-to-end process, invoicing, accruals, and adheres to After-the Fact (ATF) policies
• Supports and assists with the development of demand cost forecasts, drives awareness among direct-line managers on the business implications of service management issues
• Monitors the cost model and reporting systems to raise awareness with any risks to future forecasting, tracking, reporting of costs, security and operational risks, and dependencies for a campus, country, or region
• Articulates level of importance on priorities needed to maintain availability expectations
• Adjusts plans based on assigned financial spend for the year
• Plans and works with business partners on executing their requirements to maintain adherence to data center availability, security, and safety
• Identifies opportunities for cost reduction and efficiency
• Engages with appropriate teams and resources to execute tasks or projects
• Manages programs associated with area of responsibility
• Understands strategic vision and Microsoft's security initiatives as communicated by leaders
• Identifies potential improvements aligned with this vision, including security enhancements
• Adheres to compliance and security standards with Data Center business units and contractual service agreements
• Ensures third parties are compliant with Microsoft security, safety, and all other guidelines
• Abides by all service level agreements (SLAs) to meet compliance requirements
• Exercises judgement and discretion to suggest improvements to policies
• Implements policy updates that enhance security posture across operations
• Investigates root causes of policy faults, degradation, or security incidents and suggests improvement plans
• Delivers policy plan improvements per Data Center business unit(s)
• Realizes that changes impact the work of others and proactively shares relevant information to enable continued workflow efficiency(ies)
• Participates in change advisory board (CAB) meetings
• Supports implementation of changes in accordance with documented procedures accurately and provides feedback in a timely manner
• Regularly scans the internal and external environment to help anticipate changes that could affect key projects
• Develops an understanding of change management principles and their varying application
• Assesses the security implications of planned changes with guidance and identifies and escalates risks
• Collaborates and negotiates effectively with others to identify delegates to deliver results
• Seeks guidance from management on delegation of resources
• Manages assigned projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs)
• Participates in pilot programs or task forces to ensure smooth implementation for future service delivery
• Escalates to appropriate stakeholders to remove obstacles
• Applies a security-oriented perspective in escalation procedures to safeguard infrastructure integrity
• Recommends improvements to service execution tooling standards and supports the adoption of standard tool sets across their discipline
• Proposes the adoption of security-enhancing tools and practices
• Applies information regarding changes resulting from escalations as communicated by managers or leaders as appropriate
• Adopts and effectively leverages approved engineering released tools and systems to support day-to-day operational processes and procedures and protect against current and emerging threats
• Supports escalation of issues to appropriate owner(s)
• Conducts audits or risk assessments for potential security vulnerabilities or threats
• May assist others within or across data center teams in learning role, process, procedures, and best practices
• Stays up to date on current changes and ensures others have awareness as needed
• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives
• Completes required security, corporate, and/or mandated training and shares security best practices
• Onboards new hires in the same role
• May serve as a mentor in the mentorship program
• Adheres to notifications to supporting incident management partners according to agreed upon Objectives & Key Results (OKRs) and/or Key Performance Indicators (KPIs)
• Analyses incident data and information to support Post-Mortem outcomes, Root Cause Analysis (RCA) details and associated presentations, including on security incidents
• Recommends budget needed to make necessary service delivery improvements
• Identifies and suggests solutions for problem management scenarios
• Supports and participates in RCAs efforts where appropriate, for a specific discipline
• Performs troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business
• Partners with others across local teams/campus/metro as needed to troubleshoot and resolve issues
• Identifies common and repeating cases or observations of service issues and shares with direct-line management
• Develops an awareness of best practices to address and mitigate issues and reduce recurrence
• Participates in applicable Incident Bridges for their workstream(s) and/or location(s)
• Applies security principles in daily operations and learns about secure approaches to products, processes, and tools in alignment with security initiatives
• Monitors Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) and reports on trends and anomalies
• Leads key processes, such as project, program or triage meetings, informing prioritization requirements for the team, and rebalances priorities to respond to changes
• Reviews contracts with landlords and third-party vendors and evaluating alignment with security needs and standards
• Participates in regular operational meetings to review OKRs and/or KPIs
• Analyzes data and collaborates with internal business partners, clients, and vendors to improve OKRs and/or KPIs and increase efficiency
• Identifies discrepancies in data and reports observations to drive reporting improvement opportunities
• Participates in or may drive stakeholder and cross functional partnerships
• Manages relationships with clients and suppliers to ensure that all expectations and operational, safety, and security requirements are clarified, understood, documented, and met
• Communicates with clients and partners
• Works with regional support teams to implement changes (e.g., regional or global initiatives like process improvement, safety, compliance, security, engineering, tooling)
• Identifies and develops opportunities to forge partnerships
• Holds external partners accountable to Microsoft’s security standards
• Exercises judgment and discretion to contribute to issue tracking for supporting the overall quality of the end-to-end service and client satisfaction with complete and consistent communication
• Learns the client's business and maintains a dedicated client focus and security-first approach
• Considers current processes and procedures to proactively review schedules and resolve conflicts by identifying, coordinating, managing expectations, and offering alternatives when defining client solutions
• Identifies risk in service delivery approach(es) while minimizing and aligning client to risk vs. impact decisions/tradeoffs
• Recognizes potential client impact of other events and issues occurring across the service (e.g., lockdowns
• change management)
• Communicates potential impact to adjust plans accordingly
• Actively seeks to understand strategy adaptations, plans, and solutions, regarding insights about communicated end-customer, market, and business environment changes impacting service delivery
• Adapts strategies to align with evolving security needs with minimal guidance

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
• 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP
• 6 months + of experience working with the operation of building cooling, electrical, mechanical, and life safety systems
• 6 months + of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS)
• 2+ years of experience with project management or relevant certification/training in project management
• Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades
• 2+ years experience working on large scale projects