Critical Environment Operations Specialist Job at Microsoft Corporation (Boydton)

Job Description

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

Job Responsibility

Follows and adheres to processes and policy(ies) provided by security and safety governing partners
Reports immediately any safety or security issues or concerns
Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate
Makes recommendations for improvements to safety and security processes or procedures
Fosters and exhibits a culture of safety
Ensures no unauthorized or unescorted personnel access in secured production environments
Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems
Conducts security risk assessments of data center operations
Documents and tracks security KPIs
Demonstrates conscientiousness on cost and adheres to budget requirements
Supports managers in creating budget forecasts
Manages POs end-to-end process, invoicing, accruals, and adheres to After-the Fact policies
Supports and assists with the development of demand cost forecasts
Monitors the cost model and reporting systems
Identifies opportunities for cost reduction and efficiency
Engages with appropriate teams and resources to execute tasks or projects
Understands strategic vision and Microsoft's security initiatives
Adheres to compliance and security standards with Data Center business units
Ensures third parties are compliant with Microsoft security, safety, and all other guidelines
Abides by all service level agreements (SLAs) to meet compliance requirements
Exercises judgement and discretion to suggest improvements to policies
Investigates root causes of policy faults, degradation, or security incidents
Delivers policy plan improvements per Data Center business unit(s)
Participates in change advisory board (CAB) meetings
Supports implementation of changes in accordance with documented procedures
Regularly scans the internal and external environment to help anticipate changes
Develops an understanding of change management principles
Assesses the security implications of planned changes
Collaborates and negotiates effectively with others to identify delegates to deliver results
Manages assigned projects or programs within a single discipline to meet service delivery OKRs or KPIs
Participates in pilot programs or task forces
Escalates to appropriate stakeholders to remove obstacles
Recommends improvements to service execution tooling standards
Proposes the adoption of security-enhancing tools and practices
Applies information regarding changes resulting from escalations
Adopts and effectively leverages approved engineering released tools and systems
Supports escalation of issues to appropriate owner(s)
Conducts audits or risk assessments for potential security vulnerabilities or threats
May assist others within or across data center teams in learning role, process, procedures, and best practices
Stays up to date on current changes
Seeks training opportunities
Completes required security, corporate, and/or mandated training
Onboards new hires in the same role
May serve as a mentor in the mentorship program
Adheres to notifications to supporting incident management partners according to agreed upon OKRs and/or KPIs
Analyzes incident data and information to support Post-Mortem outcomes, RCA details and associated presentations
Recommends budget needed to make necessary service delivery improvements
Identifies and suggests solutions for problem management scenarios
Supports and participates in RCAs efforts where appropriate
Performs troubleshooting of service incidents and escalates as appropriate
Partners with others across local teams/campus/metro as needed to troubleshoot and resolve issues
Identifies common and repeating cases or observations of service issues
Develops an awareness of best practices to address and mitigate issues
Participates in applicable Incident Bridges for their workstream(s) and/or location(s)
Applies security principles in daily operations
Monitors OKRs and KPIs and reports on trends and anomalies
Leads key processes, such as project, program or triage meetings
Reviews contracts with landlords and third-party vendors
Participates in regular operational meetings to review OKRs and/or KPIs
Analyzes data and collaborates with internal business partners, clients, and vendors to improve OKRs and/or KPIs
Identifies discrepancies in data and reports observations to drive reporting improvement opportunities
Participates in or may drive stakeholder and cross functional partnerships
Manages relationships with clients and suppliers
Communicates with clients and partners
Works with regional support teams to implement changes
Identifies and develops opportunities to forge partnerships
Holds external partners accountable to Microsofts security standards
Exercises judgment and discretion to contribute to issue tracking for supporting the overall quality of the end-to-end service
Learns the client's business and maintains a dedicated client focus and security-first approach
Considers current processes and procedures to proactively review schedules and resolve conflicts
Identifies risk in service delivery approach(es)
Recognizes potential client impact of other events and issues
Communicates potential impact to adjust plans accordingly
Actively seeks to understand strategy adaptations, plans, and solutions
Adapts strategies to align with evolving security with minimal guidance

Requirements

High School Diploma or equivalent AND 1+ year(s) industry experience
OR 2+ years industry experience and college course work
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Citizenship Verification
Criminal Justice Information Services background check
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures or physical IT infrastructures
OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures or physical IT infrastructures
OR equivalent experience
2+ years experience in Critical Environment infrastructures or physical IT infrastructures
Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field
Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP
6 months + of experience with operation of building cooling, electrical, mechanical, and life safety systems
6 months + of experience with EPMS, BCM, and BAS
2+ years of experience with project management or relevant certification/training in project management
Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades
2+ years experience working on large scale projects

Nice to have

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures or physical IT infrastructures
OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures or physical IT infrastructures
OR equivalent experience
2+ years experience in Critical Environment infrastructures or physical IT infrastructures
Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field
Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP
6 months + of experience with operation of building cooling, electrical, mechanical, and life safety systems
6 months + of experience with EPMS, BCM, and BAS
2+ years of experience with project management or relevant certification/training in project management
Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades
2+ years experience working on large scale projects

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Critical Environment Operations Specialist

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