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Critical Environment Operations Specialist

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
United States , Boydton

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

81400.00 - 161800.00 USD / Year
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Job Description:

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

Job Responsibility:

  • Follows and adheres to processes and policy(ies) provided by security and safety governing partners
  • Reports immediately any safety or security issues or concerns
  • Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate
  • Makes recommendations for improvements to safety and security processes or procedures
  • Fosters and exhibits a culture of safety
  • Ensures no unauthorized or unescorted personnel access in secured production environments
  • Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems
  • Conducts security risk assessments of data center operations
  • Documents and tracks security KPIs
  • Demonstrates conscientiousness on cost and adheres to budget requirements
  • Supports managers in creating budget forecasts
  • Manages POs end-to-end process, invoicing, accruals, and adheres to After-the Fact policies
  • Supports and assists with the development of demand cost forecasts
  • Monitors the cost model and reporting systems
  • Identifies opportunities for cost reduction and efficiency
  • Engages with appropriate teams and resources to execute tasks or projects
  • Understands strategic vision and Microsoft's security initiatives
  • Adheres to compliance and security standards with Data Center business units
  • Ensures third parties are compliant with Microsoft security, safety, and all other guidelines
  • Abides by all service level agreements (SLAs) to meet compliance requirements
  • Exercises judgement and discretion to suggest improvements to policies
  • Investigates root causes of policy faults, degradation, or security incidents
  • Delivers policy plan improvements per Data Center business unit(s)
  • Participates in change advisory board (CAB) meetings
  • Supports implementation of changes in accordance with documented procedures
  • Regularly scans the internal and external environment to help anticipate changes
  • Develops an understanding of change management principles
  • Assesses the security implications of planned changes
  • Collaborates and negotiates effectively with others to identify delegates to deliver results
  • Manages assigned projects or programs within a single discipline to meet service delivery OKRs or KPIs
  • Participates in pilot programs or task forces
  • Escalates to appropriate stakeholders to remove obstacles
  • Recommends improvements to service execution tooling standards
  • Proposes the adoption of security-enhancing tools and practices
  • Applies information regarding changes resulting from escalations
  • Adopts and effectively leverages approved engineering released tools and systems
  • Supports escalation of issues to appropriate owner(s)
  • Conducts audits or risk assessments for potential security vulnerabilities or threats
  • May assist others within or across data center teams in learning role, process, procedures, and best practices
  • Stays up to date on current changes
  • Seeks training opportunities
  • Completes required security, corporate, and/or mandated training
  • Onboards new hires in the same role
  • May serve as a mentor in the mentorship program
  • Adheres to notifications to supporting incident management partners according to agreed upon OKRs and/or KPIs
  • Analyzes incident data and information to support Post-Mortem outcomes, RCA details and associated presentations
  • Recommends budget needed to make necessary service delivery improvements
  • Identifies and suggests solutions for problem management scenarios
  • Supports and participates in RCAs efforts where appropriate
  • Performs troubleshooting of service incidents and escalates as appropriate
  • Partners with others across local teams/campus/metro as needed to troubleshoot and resolve issues
  • Identifies common and repeating cases or observations of service issues
  • Develops an awareness of best practices to address and mitigate issues
  • Participates in applicable Incident Bridges for their workstream(s) and/or location(s)
  • Applies security principles in daily operations
  • Monitors OKRs and KPIs and reports on trends and anomalies
  • Leads key processes, such as project, program or triage meetings
  • Reviews contracts with landlords and third-party vendors
  • Participates in regular operational meetings to review OKRs and/or KPIs
  • Analyzes data and collaborates with internal business partners, clients, and vendors to improve OKRs and/or KPIs
  • Identifies discrepancies in data and reports observations to drive reporting improvement opportunities
  • Participates in or may drive stakeholder and cross functional partnerships
  • Manages relationships with clients and suppliers
  • Communicates with clients and partners
  • Works with regional support teams to implement changes
  • Identifies and develops opportunities to forge partnerships
  • Holds external partners accountable to Microsofts security standards
  • Exercises judgment and discretion to contribute to issue tracking for supporting the overall quality of the end-to-end service
  • Learns the client's business and maintains a dedicated client focus and security-first approach
  • Considers current processes and procedures to proactively review schedules and resolve conflicts
  • Identifies risk in service delivery approach(es)
  • Recognizes potential client impact of other events and issues
  • Communicates potential impact to adjust plans accordingly
  • Actively seeks to understand strategy adaptations, plans, and solutions
  • Adapts strategies to align with evolving security with minimal guidance

Requirements:

  • High School Diploma or equivalent AND 1+ year(s) industry experience
  • OR 2+ years industry experience and college course work
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check
  • Citizenship Verification
  • Criminal Justice Information Services background check
  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures or physical IT infrastructures
  • OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures or physical IT infrastructures
  • OR equivalent experience
  • 2+ years experience in Critical Environment infrastructures or physical IT infrastructures
  • Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field
  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP
  • 6 months + of experience with operation of building cooling, electrical, mechanical, and life safety systems
  • 6 months + of experience with EPMS, BCM, and BAS
  • 2+ years of experience with project management or relevant certification/training in project management
  • Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades
  • 2+ years experience working on large scale projects

Nice to have:

  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures or physical IT infrastructures
  • OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures or physical IT infrastructures
  • OR equivalent experience
  • 2+ years experience in Critical Environment infrastructures or physical IT infrastructures
  • Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field
  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP
  • 6 months + of experience with operation of building cooling, electrical, mechanical, and life safety systems
  • 6 months + of experience with EPMS, BCM, and BAS
  • 2+ years of experience with project management or relevant certification/training in project management
  • Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades
  • 2+ years experience working on large scale projects

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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