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Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a Critical Environment Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, Office 365, Xbox, OneDrive and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Job Responsibility:
Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations
Lead a team of Mechanical, Electrical and Control System professionals supporting Microsoft's online services
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our Datacenters
Maximize Critical Environment (CE) availability to ensure optimal operational efficiency
Reduce high-impact and human-error Critical Environment (CE) incidents year over year
Deliver on cost/energy efficiency initiatives
Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business partners
Work with regional and global peers to share and build best practices across the entire datacenter portfolio
Requirements:
Extensive experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
Proven experience leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms
Experience working on large scale Mechanical and/or Electrical infrastructure projects
You will be required to travel between sites as part of this role so a valid driver’s license will be required
*This role requires you to be on-site and the location has limited public transport. Your own form of transport is advised
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
Enterprise-level experience managing large scale and complex projects/programs AND proven experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $1M+
Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field
Experience leading diverse, technical workforce or managing global and virtual teams
Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)