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As a Critical Environment Operations Manager, you will lead the operational excellence of Microsoft datacenters, ensuring critical mechanical, electrical, and control systems deliver maximum availability and reliability. You will build and develop high‑performing teams, reduce high‑impact incidents, and drive continuous improvement across safety, performance, and efficiency. Through strong partnerships and data‑driven execution, you will scale best practices and strengthen operational outcomes across the datacenter portfolio. Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, Office 365, Xbox, OneDrive and the Microsoft Azure platform.
Job Responsibility:
Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations
Lead a team of Mechanical, Electrical and Control System professionals supporting Microsoft's online services
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our Datacenters
Maximize Critical Environment (CE) availability to ensure optimal operational efficiency
Reduce high-impact and human-error Critical Environment (CE) incidents year over year
Deliver on cost/energy efficiency initiatives
Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business partners
Work with regional and global peers to share and build best practices across the entire datacenter portfolio
Requirements:
High School Diploma or equivalent AND experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
Experience in leading a diverse, technical team
Indepth experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter