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As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Job Responsibility:
Ensures compliance with data center business units and service-level policies
Engages with appropriate teams and resources to execute tasks or projects
Manages programs associated with area of responsibility
Demonstrates conscientiousness on cost adheres to budget requirements
Follows and adheres to safety and security policies and procedures
Participates in Root Cause Analysis (RCA) process as appropriate
Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters
Reduce high-impact and human-error Critical Environment (CE) incidents year over year
Deliver on cost/energy efficiency initiatives
Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners
Work with regional and global peers to share and build best practices across the entire datacenter portfolio
Shares best practices
assists others in learning role, process, procedures
Provides mentorship across data centers for specific expertise
Seeks training opportunities
Suggests ways for reducing risk of performing maintenance
Suggests improvements in implementation based on depth of understanding
Contributes to a positive team environment by learning and adopting best practices
Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team
In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience
Requirements:
High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
Ability to meet Microsoft, customer and/or government security screening requirements
This position requires verification of citizenship due to citizenship-based legal restrictions
This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies
Nice to have:
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)