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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Critical Environment Field Service Engineer

United States, Richmond 102600.00 - 202800.00 USD / Year · Job Posted April 15, 2026
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Job Description

As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Job Responsibility

  • Ensures compliance with data center business units and service-level policies
  • Engages with appropriate teams and resources to execute tasks or projects
  • Manages programs associated with area of responsibility
  • Demonstrates conscientiousness on cost adheres to budget requirements
  • Follows and adheres to safety and security policies and procedures
  • Participates in Root Cause Analysis (RCA) process as appropriate
  • Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters
  • Reduce high-impact and human-error Critical Environment (CE) incidents year over year
  • Deliver on cost/energy efficiency initiatives
  • Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
  • Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
  • Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
  • Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners
  • Work with regional and global peers to share and build best practices across the entire datacenter portfolio
  • Shares best practices
  • assists others in learning role, process, procedures
  • Provides mentorship across data centers for specific expertise
  • Seeks training opportunities
  • Suggests ways for reducing risk of performing maintenance
  • Suggests improvements in implementation based on depth of understanding
  • Contributes to a positive team environment by learning and adopting best practices
  • Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team
  • In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience

Requirements

  • High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • This position requires verification of citizenship due to citizenship-based legal restrictions
  • This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies

Nice to have

  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications
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