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Critical Environment Field Service Engineer

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
Mexico , Querétaro City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a successful CO+I CE Field Service Engineer, your success will be measured by: Data Center Operations, Service Delivery, Data Center Work Environment, Ownership

Job Responsibility:

  • Ensures compliance with data center business units and service-level policies
  • Engages with appropriate teams and resources to execute tasks or projects
  • Manages programs associated with area of responsibility
  • Demonstrates conscientiousness on cost adheres to budget requirements
  • Follows and adheres to safety and security policies and procedures
  • Participates in Root Cause Analysis (RCA) process as appropriate
  • Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters
  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters
  • Reduce high-impact and human-error Critical Environment (CE) incidents year over year
  • Deliver on cost/energy efficiency initiatives
  • Support delivery of the Datacenter’s Emergency Preparedness and Response plans
  • Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
  • Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
  • Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners
  • Work with regional and global peers to share and build best practices across the entire datacenter portfolio
  • Shares best practices
  • assists others in learning role, process, procedures
  • Provides mentorship across data centers for specific expertise
  • Seeks training opportunities that meet the interest of the business as well as own career goals and objectives
  • Suggests ways for reducing risk of performing maintenance
  • Suggests improvements in implementation based on depth of understanding
  • Contributes to a positive team environment by learning and adopting best practices
  • Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team
  • Holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience
  • Supports escalation of issues to appropriate owner

Requirements:

  • High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility, OR 3+ years industry experience and college course work
  • English proficency is a requirement

Nice to have:

  • 3+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
  • Bachelor Degree or Technical College certification in mechanical or electrical engineering and/or services
  • Experience working on large scale CE projects
  • Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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