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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Critical Environment Field Service Engineer

United States, Quincy Employment contract 84400.00 - 168800.00 USD / Year · Job Posted June 15, 2026
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Job Description

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter professionals working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Job Responsibility

  • Ensures compliance with data center business units and service-level policies
  • Engages with appropriate teams and resources to execute tasks or projects
  • Manages programs associated with area of responsibility
  • Demonstrates conscientiousness on cost adheres to budget requirements
  • Follows and adheres to safety and security policies and procedures
  • Participates in Root Cause Analysis (RCA) process as appropriate
  • Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters
  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters
  • Reduce high-impact and human-error Critical Environment (CE) incidents year over year
  • Deliver on cost/energy efficiency initiatives
  • Support delivery of the Datacenter’s Emergency Preparedness and Response plans
  • Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
  • Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
  • Establish and enhance collaborative working relationships and engagement with our Engineering Groups (EGs), and Landlord partners
  • Work with regional and global peers to share and build standard practices across the entire datacenter portfolio
  • Shares standard practices
  • assists others in learning role, process, procedures
  • Provides mentorship across data centers for specific subject area knowledge
  • Seeks training opportunities that meet the interest of the business as well as own career goals and objectives
  • Suggests ways for reducing risk of performing maintenance
  • Suggests improvements in implementation based on depth of understanding
  • Contributes to a positive team environment by learning and adopting standard practices
  • Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team
  • Holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience
  • Supports escalation of issues to appropriate owner

Requirements

  • High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
  • 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
  • Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
  • Experience working on large scale CE projects
  • Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Nice to have

  • 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
  • Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
  • Experience working on large scale CE projects
  • Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

What we offer

  • The typical base pay range for this role across the U.S. is USD $84,400.00 - $168,800.00 per year
  • There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $118,800.00 - $186,600.00 per year
  • Certain roles may be eligible for benefits and other compensation
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