Critical Environment Field Service Engineer Job at Microsoft Corporation (Manassas)

Job Description

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Field Service Engineer (FSE). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Job Responsibility

Data Center Operations: Primary focus in Managing IT Allocation at the Campus/Metro level by collaborating with key stakeholders and ensuring that demands are properly allocated across the IT infrastructure
Familiarize with the Data Center design and manage the IT resources by performing virtual failure analysis and develop a master allocation plan to drive the operationalization of the customer capacity
Ensure compliance with data center business units and service-level policies
Engage with appropriate teams and resources to execute tasks or projects
Manage programs associated with the area of responsibility
Demonstrate conscientiousness on cost adheres to budget requirements
keep costs reasonable and contribute to staying within budget
Follow and adhere to safety and security policies and procedures
Report immediately any safety or security issues or concerns
Participate in Root Cause Analysis (RCA) process as appropriate
Raise risks to the IT capacity allocation and planning
Identify power stranding and contractual inconsistencies (leased spaces)
Ensure that the critical environment information is properly entered and maintained (tooling)
Lead programs and projects through leadership forums aligning scope, schedule, and cost that align to our OKRs
Service Delivery: Manage the assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles
Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly
Proactively review schedules and avoid conflicts when possible
Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions
Manage relationships with vendors and suppliers to ensure that all expectations are clarified, understood, documented, and met
Data Center Work Environment: Share best practices
assist others in learning role, process, procedures
Collaborate and engage with Subject Matter Experts (SMEs) across CO+I and engineering groups to gain program / project insights
Leverage and synthesize these insights to develop and operationalize solutions that mitigate our customer gaps
Provide mentorship across data centers for specific expertise
Seek training opportunities that meet the interest of the business as own career goals and objectives
Suggest ways of reducing risk of performing maintenance
work with others to accommodate scheduling needs
Suggest improvements in implementation based on depth of understanding
Contribute to a positive team environment by learning and adopting best practices
Contribute constructively during team meetings and in cross-discipline collaborations within the service team
Recognize priority of team success over individual achievement
Collaborate and negotiate effectively with others and seek guidance from management to identify delegates to deliver results
Ownership: In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service)
Support escalation of issues to appropriate owner

Requirements

High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
Ability to meet Microsoft, customer and/or government security screening requirements
Verification of citizenship due to citizenship-based legal restrictions
Passing a background check conducted through the CJIS criminal justice information system

Nice to have

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications

What we offer

Trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications
Certain roles may be eligible for benefits and other compensation

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Critical Environment Field Service Engineer

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