Critical Environment Field Service Engineer Job at Microsoft Corporation (Sterling)

Critical Environment Field Service Engineer

Microsoft Corporation

Location:
United States , Sterling

Category:
IT - Administration

Contract Type:
Not provided

Salary:

81400.00 - 161800.00 USD / Year

Save Job

Apply Position

Job Description:

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE). Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Job Responsibility:

Follows and adheres to processes and policy(ies) provided by security and safety governing partners
Reports immediately any safety or security issues or concerns
Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate
Makes recommendations for improvements to safety and security processes or procedures
Fosters and exhibits a culture of safety
Ensures no unauthorized or unescorted personnel access in secured production environments
Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems
Conducts security risk assessments of data center operations
Documents and tracks security Key Performance Indicators (KPIs)
Demonstrates conscientiousness on cost and adheres to budget requirements
Supports managers in creating budget forecasts
Manages POs end-to-end process, invoicing, accruals
Monitors the cost model and reporting systems
Engages with appropriate teams and resources to execute tasks or projects
Understands strategic vision and Microsoft's security initiatives
Adheres to compliance and security standards
Ensures third parties are compliant with Microsoft security, safety, and all other guidelines
Exercises judgement and discretion to suggest improvements to policies
Investigates root causes of policy faults, degradation, or security incidents
Delivers policy plan improvements per Data Center business unit(s)
Realizes that changes impact the work of others and proactively shares relevant information
Participates in change advisory board (CAB) meetings
Supports implementation of changes
Develops an understanding of change management principles
Assesses the security implications of planned changes
Collaborates and negotiates effectively with others
Manages assigned projects or programs to meet service delivery OKRs or KPIs
Participates in pilot programs or task forces
Escalates to appropriate stakeholders to remove obstacles
Recommends improvements to service execution tooling standards
Proposes the adoption of security-enhancing tools and practices
Adopts and effectively leverages approved engineering released tools and systems
Conducts audits or risk assessments for potential security vulnerabilities or threats
May assist others in learning role, process, procedures, and best practices
Seeks training opportunities
Completes required security, corporate, and/or mandated training
Onboards new hires
May serve as a mentor
Adheres to notifications to supporting incident management partners
Analyses incident data and information to support Post-Mortem outcomes, Root Cause Analysis (RCA) details
Recommends budget needed to make necessary service delivery improvements
Identifies and suggests solutions for problem management scenarios
Performs troubleshooting of service incidents
Partners with others to troubleshoot and resolve issues
Participates in applicable Incident Bridges
Applies security principles in daily operations
Monitors OKRs and KPIs and reports on trends and anomalies
Leads key processes
Reviews contracts with landlords and third-party vendors
Participates in regular operational meetings
Analyzes data and collaborates with internal business partners
Participates in or may drive stakeholder and cross functional partnerships
Manages relationships with clients and suppliers
Works with regional support teams to implement changes
Exercises judgment and discretion to contribute to issue tracking
Learns the client's business
Considers current processes and procedures to proactively review schedules and resolve conflicts
Identifies risk in service delivery approach(es)
Recognizes potential client impact of other events and issues
Communicates potential impact to adjust plans accordingly
Actively seeks to understand strategy adaptations, plans, and solutions

Requirements:

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Citizenship & Citizenship Verification
Criminal Justice Information Services

What we offer:

Benefits and other compensation
Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Additional Information:

Job Posted:
April 24, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Microsoft Corporation - All Job Offers

Job Link Share:

Critical Environment Field Service Engineer

Microsoft Corporation

Location:
United States , Sterling

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 24, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Critical Environment Field Service Engineer

Field Service Engineer

Field Service Engineer

Engineer III, Field Service

Critical Environment Field Service Engineer (CEFSE)

Field Service Engineer

Field Service Engineer

Critical Account Manager