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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Critical Environment Field Service Engineer

United States, Sterling 81400.00 - 161800.00 USD / Year · Job Posted April 24, 2026
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Job Description

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE). Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Job Responsibility

  • Follows and adheres to processes and policy(ies) provided by security and safety governing partners
  • Reports immediately any safety or security issues or concerns
  • Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate
  • Makes recommendations for improvements to safety and security processes or procedures
  • Fosters and exhibits a culture of safety
  • Ensures no unauthorized or unescorted personnel access in secured production environments
  • Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems
  • Conducts security risk assessments of data center operations
  • Documents and tracks security Key Performance Indicators (KPIs)
  • Demonstrates conscientiousness on cost and adheres to budget requirements
  • Supports managers in creating budget forecasts
  • Manages POs end-to-end process, invoicing, accruals
  • Monitors the cost model and reporting systems
  • Engages with appropriate teams and resources to execute tasks or projects
  • Understands strategic vision and Microsoft's security initiatives
  • Adheres to compliance and security standards
  • Ensures third parties are compliant with Microsoft security, safety, and all other guidelines
  • Exercises judgement and discretion to suggest improvements to policies
  • Investigates root causes of policy faults, degradation, or security incidents
  • Delivers policy plan improvements per Data Center business unit(s)
  • Realizes that changes impact the work of others and proactively shares relevant information
  • Participates in change advisory board (CAB) meetings
  • Supports implementation of changes
  • Develops an understanding of change management principles
  • Assesses the security implications of planned changes
  • Collaborates and negotiates effectively with others
  • Manages assigned projects or programs to meet service delivery OKRs or KPIs
  • Participates in pilot programs or task forces
  • Escalates to appropriate stakeholders to remove obstacles
  • Recommends improvements to service execution tooling standards
  • Proposes the adoption of security-enhancing tools and practices
  • Adopts and effectively leverages approved engineering released tools and systems
  • Conducts audits or risk assessments for potential security vulnerabilities or threats
  • May assist others in learning role, process, procedures, and best practices
  • Seeks training opportunities
  • Completes required security, corporate, and/or mandated training
  • Onboards new hires
  • May serve as a mentor
  • Adheres to notifications to supporting incident management partners
  • Analyses incident data and information to support Post-Mortem outcomes, Root Cause Analysis (RCA) details
  • Recommends budget needed to make necessary service delivery improvements
  • Identifies and suggests solutions for problem management scenarios
  • Performs troubleshooting of service incidents
  • Partners with others to troubleshoot and resolve issues
  • Participates in applicable Incident Bridges
  • Applies security principles in daily operations
  • Monitors OKRs and KPIs and reports on trends and anomalies
  • Leads key processes
  • Reviews contracts with landlords and third-party vendors
  • Participates in regular operational meetings
  • Analyzes data and collaborates with internal business partners
  • Participates in or may drive stakeholder and cross functional partnerships
  • Manages relationships with clients and suppliers
  • Works with regional support teams to implement changes
  • Exercises judgment and discretion to contribute to issue tracking
  • Learns the client's business
  • Considers current processes and procedures to proactively review schedules and resolve conflicts
  • Identifies risk in service delivery approach(es)
  • Recognizes potential client impact of other events and issues
  • Communicates potential impact to adjust plans accordingly
  • Actively seeks to understand strategy adaptations, plans, and solutions

Requirements

  • High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check
  • Citizenship & Citizenship Verification
  • Criminal Justice Information Services

What we offer

  • Benefits and other compensation
  • Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
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