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The Critical Deviation Investigations Manager is responsible for leading, managing, and ensuring the scientific rigor and regulatory compliance of investigations into critical generalist deviations across all stages of pharmaceutical manufacturing, packaging, testing, and distribution. This role ensures that all deviations impacting product quality, patient safety, or regulatory compliance are thoroughly investigated, root causes are identified, and effective corrective and preventive actions (CAPAs) are implemented and verified. The incumbent will serve as a key quality leader, driving continuous improvement in deviation management systems and supporting readiness for internal audits, regulatory inspections (FDA, EMA, MHRA, etc.), and regulatory submissions.
Job Responsibility:
Lead end-to-end investigations of critical deviations across manufacturing, packaging, laboratory testing, storage, and distribution processes
Conduct or oversee root cause analysis (RCA) using validated methodologies (e.g., 5 Whys, Fishbone, Fault Tree Analysis, FMEA) to ensure scientifically sound conclusions
Ensure all investigations are completed within defined timelines and in full compliance with GMP (Good Manufacturing Practice), GDP (Good Distribution Practice), ICH Q10, FDA 21 CFR Part 211, and EU GMP Annex 1 & 15
Author and review detailed Investigation Reports, Deviation Logs, CAPA Plans, and Final Closure Reports with clear evidence and traceability
Collaborate with cross-functional teams including Manufacturing, R&D, Packaging, QA, QC, Regulatory Affairs, and Supply Chain to gather data and implement solutions
Manage and mentor junior QA personnel involved in deviation investigations
Monitor and analyze deviation trends to identify systemic risks and recommend proactive quality improvements
Ensure CAPAs are effectively implemented, monitored, and verified for closure
assess effectiveness through follow-up audits and data review
Support internal and external audits and inspections by providing clear, documented evidence of investigation processes and outcomes
Maintain up-to-date knowledge of evolving regulatory expectations and industry best practices (e.g., from PIC/S, ISPE, PDA, and EMA guidance documents)
Contribute to the development and improvement of the company’s Quality Management System (QMS), particularly in deviation management and CAPA processes
Requirements:
Bachelor’s degree in Pharmaceutical Sciences, Chemistry, Biology, Biochemistry, Chemical Engineering, or a related field
Master’s or PhD preferred
Minimum 5–7 years of experience in pharmaceutical in deviation investigations and CAPA management
Proven experience in managing critical deviations in a regulated environment (GMP, FDA/EMA compliant)
In-depth understanding of GMP regulations, ICH guidelines, and regulatory inspection expectations
Experience with electronic quality systems (EQS) such as MasterControl, SAP QM, TrackWise, or similar
Strong analytical, problem-solving, and decision-making skills
Excellent written and verbal communication skills
ability to present findings clearly to technical and non-technical audiences
Leadership and mentoring experience with QA teams or cross-functional groups
Fluency in English (required) and French Mandatory
Nice to have:
Experience in risk-based thinking and quality risk management (QRM)
Familiarity with change control, product recall, and batch release processes
Certification in Six Sigma, Lean, or CAPA Management is a plus
Experience in multinational pharmaceutical organizations or CRO/CDMO environments
What we offer:
Rapid growth: Amaris has doubled its workforce in Belgium in two years, providing numerous growth opportunities for employees
Prestigious projects: Candidates will work with renowned clients in the pharmaceutical, biotechnology, and European institutions sectors on impactful missions
International environment: An agile and dynamic structure promotes intrapreneurship and meritocracy, with international exposure at the heart of Europe