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University of Rochester Logo University of Rochester · Health and Beauty

Crisis Specialist

United States of America, Brighton 19.08 - 25.77 USD / Hour · Job Posted February 20, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Functions as a professional member of the Department of Psychiatry's Crisis Call Line and Virtual Mental Health Urgent Care, serving complex patients in mental health crisis via telephonic and telepsychiatry interventions
  • Provides expertise with regard to community resources and facilitates continuity of care via communication with the patient and providers
  • Monitors/navigates the Virtual Mental Health Urgent Care work queue and facilitates connection of patients to providers in the DexCare platform and EHR
  • Ensures demographic and insurance information is accurate and updated
  • Facilitates collaboration with community agencies, PCPs, therapists, and law enforcement agencies as necessary at the request of the mental health providers to coordinate care in the moment
  • Carries out strategies for implementation of treatment recommendations and interventions
  • Maintains contact with service providers to assess: appropriateness of placement
  • continued progress of patients
  • and other supplemental needs of patients
  • Implements the proper intervention strategies with minimal supervision
  • Documents patient contacts and patient progress in the medical record and assists patients with paperwork, correspondence, etc. necessary to ensure linkage to appropriate resources
  • Maintains current knowledge of and supports the policies and procedures of community resources, assists patients with identifying their needs and providing and/or connecting them with appropriate community resources
  • Participates in education and training for provision of services to patient in psychiatric crisis
  • Participates in data collection for Crisis Call Line and Virtual Mental Health Urgent Care services
  • Models ICARE Values, supports diversity and inclusion strategies and approaches that reduce stigma, engages patients, and promote patient-driven decision making with clinical leadership team to provide referrals and connections to those resources

Requirements

  • Associate's degree
  • 2 years experience in human services, preferably in a psychiatric crisis or emergency setting
  • or an equivalent combination of education and experience
  • Availability to work a flexible work schedule including occasional evenings and weekends
  • effective communication and teaching skills
  • the ability to empathize families and/or support systems

Nice to have

  • Ability to speak Spanish, Vietnamese or be fluent in American Sign Language
  • Family Peer Advocate certification
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