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Crisis specialist senior

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University of Rochester

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Location:
United States of America , Brighton

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

20.31 - 27.42 USD / Hour
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Job Description:

Functions as a member of Strong Memorial Hospital’s Mobile Crisis Team, serving patients in mental health crisis within the community. Sr. Crisis Specialist functions as a mentor to the Crisis Specialist staff to ensure consistent care and support is provided to patients and families. Responsible for training of new Crisis Specialist staff. Functions as Mobile Crisis Team Dispatcher, responsible for case assignment to the teams in the field. Tracks, monitors and communicates with crisis staff in the field. Responsible for timely and efficient response to referrals received. Assists with hiring and mentoring of staff and provides guidance under the direction of the Mobile Crisis Team Director.

Job Responsibility:

  • Functions as a member of Strong Memorial Hospital’s Mobile Crisis Team, serving patients in mental health crisis within the community
  • Functions as a mentor to the Crisis Specialist staff to ensure consistent care and support is provided to patients and families
  • Responsible for training of new Crisis Specialist staff
  • Functions as Mobile Crisis Team Dispatcher, responsible for case assignment to the teams in the field
  • Tracks, monitors and communicates with crisis staff in the field
  • Responsible for timely and efficient response to referrals received
  • Assists with hiring and mentoring of staff and provides guidance under the direction of the Mobile Crisis Team Director
  • Senior Crisis Specialists coordinate the dispatching of Mobile Crisis Teams in the community to ensure all areas of need are covered
  • Responsible for use of independent judgement to determine acuity of crisis referrals in order to dispatch teams accordingly
  • Responsible for making contact with teams in the field to allocate resources appropriately
  • Troubleshoots and solves problems proactively and as they arise
  • Senior Crisis Specialists assist in the training and mentoring of staff including support in interviewing, training, and on-site support
  • Provides patients and family members’ emotional and tangible support, advocacy and linkage to resources via phone and/or person
  • Responsible for facilitating the referral process
  • Confers with other community agencies, Therapists, and law enforcement agencies as necessary
  • Enhances patient efforts in receiving Medicaid and other social services
  • Provides support and education to families and agencies involved with the patient in psychiatric crisis
  • Promotes and ensures continued staff education around multicultural factors, which affect care and treatment of patients
  • Assists in all planning regarding food, shelter or transportation for patients
  • Responds to patients in mental health crisis at off-site locations in homes, group homes and other settings
  • Communicates with home base, i.e. estimated time of arrival, current location of team, additional support required, etc
  • Interviews patients and families in concert with Crisis Therapist
  • Confers with other community agencies, Therapists, and law enforcement agencies as necessary at the request of the Crisis Therapist
  • Participates in education and training for provision of services to patient in psychiatric crisis
  • Visits patients in their community setting to assess their progress toward meeting the goals of the care plan and to monitor compliance with the treatment plan
  • Teaches, guides, and assists patients and family members to insure their clear understanding of the patient's needs and expectations of the specific care plan
  • Makes recommendations to mental health professionals regarding treatment plans
  • Documents patient contacts and patient progress in the medical record and assists patients with paperwork, correspondence, etc. necessary to ensure linkage to appropriate resources
  • Participates on a rotational basis in on-call group during evening/weekend hours
  • Responds, as necessary, after hours to psychiatric crises in the community

Requirements:

  • Associate’s degree in a human services related field
  • 3 years of experience in human services
  • Experience in a psychiatric crisis or emergency setting (Preferred)
  • Or equivalent combination of education and experience
  • Ability to analyze complex problems and formulate evidence-informed plans, solutions and courses of actions
  • Ability to establish and maintain cooperative working relationships with individuals at all levels of the organization
  • Ability to speak Spanish, Vietnamese or be fluent in American Sign Language (Preferred)
  • Must possess valid New York State Driver’s License and a satisfactory driving record

Nice to have:

  • Ability to speak Spanish, Vietnamese or be fluent in American Sign Language
  • Experience in a psychiatric crisis or emergency setting

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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