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The Group Crisis Preparedness Manager is a new role, working in partnership with the Senior Crisis Preparedness Manager, and will be responsible for strengthening Vodafone's readiness for severe and plausible crisis events. The role will lead the design and delivery of crisis preparedness frameworks, awareness programmes, and simulation exercises, ensuring that Group and Local Market crisis teams are trained, confident, and capable of responding effectively to complex, fast moving global events. This is an exciting opportunity to shape Vodafone's readiness for crisis events and influence resilience across the organisation. The role operates at both strategic and operational levels—translating intelligence, risk insights, and global threat monitoring into actionable preparedness measures, while also supporting live crisis response at Group level. The role will require strong stakeholder management skills, needing to co-ordinate with colleagues across multiple business units and at all levels of the company. The successful candidate will have experience of preparing for and leading through crisis within large corporates, government or other complex organisations and will bring new ideas to transform how Vodafone approaches crisis preparedness.
Job Responsibility
Define and deliver a Group crisis preparedness lifecycle covering risk identification, awareness, training, exercises, and continuous improvement
Define and maintain crisis thresholds, early warning indicators, and escalation criteria and ensure effective and compliant Crisis Management Plans are in place and maintained across all Group entities
Lead the design and delivery of annual, intelligence led crisis exercises, leading to measurable improvements in capability and scenario-specific resilience plans
Support local markets in the design and delivery of annual crisis simulations, ensuring scenarios are relevant, well‑coordinated, and aligned with Group crisis management framework
Act as a trusted advisor during live crisis events, supporting crisis leadership with coordination, situational insight, and post incident learnings for incorporation into design of the crisis preparedness programme
Requirements
Proven experience in crisis preparedness, crisis management, resilience, or emergency management within a complex, global organisation
Strong track record in designing and delivering crisis exercises and simulations
Experience working with threat intelligence, risk assessment, or horizon scanning
Ability to operate confidently with senior leaders and crisis decisionmakers
Excellent facilitation, communication, and stakeholder management skills
What we offer
Yearly bonus: 10%
Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
Charity days: 5 days/year
Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
Access to: private medical, private dental, free health assessments, share save scheme
Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan