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The EMEA Crisis Management Lead is a key member of Meta’s Global Security Operations Centre (GSOC) team, responsible for leading crisis management and response activities across the Europe, Middle East, and Africa (EMEA) region. This role ensures Meta’s business operations are prepared for, can respond to, and recover from disruptive events, safeguarding people, operations, business, and reputation
Job Responsibility:
Develop, implement, and maintain crisis management plans and playbooks tailored to EMEA risks and regulatory requirements
Maintain Crisis Management Team rosters, accommodating organizational changes, role transitions, and evolving needs
Support and develop training programs that adapt to emerging threats and changing organizational needs
Design and facilitate crisis simulation exercises reflecting evolving risk landscapes and operational realities
Maintain organizational wikis and knowledge systems amid ongoing process improvements and updates
Conduct risk assessments and scenario planning for regional and site threats (e.g., geopolitical, natural disasters, cyber incidents)
Support the development of site operational continuity in line with the Enterprise Business Continuity Plans
Lead and coordinate real-time crisis response efforts for incidents impacting Meta’s EMEA operations, including outside of business hours
Serve as the primary point of contact for crisis escalation, working with cross-functional teams (Global Security, Global Business Group, Legal, Communications, HR, etc.)
Build and maintain relationships with internal GWS stakeholders and cross-functional teams within Meta across EMEA
Provide crisis management training and awareness programs for local teams
Conduct post-incident reviews and lessons learned sessions
Drive improvements in crisis management processes, tools, and reporting
Leverage AI to increase efficiency in the overall resilience framework
Deliver timely and accurate updates to leadership during incidents
Prepare regular reports on crisis readiness, incidents, and mitigation actions
Ensure metrics are accurate and up to date
Requirements:
5+ years of experience in crisis management, business resilience, or emergency response, preferably in a multinational environment
Extensive knowledge of the EMEA regulatory landscape and crisis risks
Proven communication, leadership, and stakeholder management skills
Experience working under pressure and making decisions in fast-paced, ambiguous situations
Experience with crisis management tools, platforms, and reporting
Bachelor’s degree or related experience
Nice to have:
Multilingual (English required, additional EMEA languages a plus)
Professional certifications (e.g., CBCP, ISO 22301, CEM)
Experience working in technology or global organizations
Experience working within an AI-native environment and/or leveraging AI-supported workflows