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MERS Goodwill Logo MERS Goodwill · -

Crisis Case Manager

United States, Saint Louis 22.00 USD / Hour · Job Posted February 20, 2026
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Job Description

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Crisis Case Manager to join our Pure Diversion team! The ideal candidate will support our mission, 'Changing Lives Through the Power of Work!' and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility. If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you. As a Crisis Case Manager, you will play a vital role in providing support and assistance to individuals experiencing crises and navigating through challenging situations. You will work closely with clients, families, and other professionals to develop and implement effective crisis intervention plans, ensuring the safety and well-being of those in need. This role requires strong problem-solving skills, empathy, and the ability to work effectively under pressure.

Job Responsibility

  • Conduct thorough assessments of clients' crisis situations, including mental health status, safety risks, and immediate needs. Intake can take place in the community, court or at a participants’ residence
  • Develop and implement crisis intervention plans, providing appropriate resources and referrals to support clients in crisis
  • Collaborate with clients, families, and other professionals to create comprehensive crisis management plans tailored to individual needs
  • Provide emotional support to clients, utilizing active listening and empathy to establish rapport and build trust
  • Monitor and evaluate clients' progress throughout the crisis intervention process, adjusting plans and services as necessary
  • By means of a formal referral to the court this position will connect and coordinate participants with community resources, such as mental health agencies, housing assistance, healthcare services, and financial support through means of
  • Advocate for clients' rights and access to services, ensuring their needs are met and their voices are heard within the community
  • Maintain detailed and accurate case documentation, including assessments, progress notes to be used to generate a monthly report to the court by the 10th of the month
  • Collaborate with interdisciplinary teams and participate in case conferences, sharing insights and recommendations for participants' well-being

Requirements

  • Strong crisis management and problem-solving skills, with the ability to think quickly and make sound decisions in high-pressure situations
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients and their families
  • Empathy and compassion, with a non-judgmental attitude and the ability to provide emotional support to individuals in crisis
  • Ability to work effectively as part of a team, collaborating with other professionals, agencies, and community resources to meet clients' needs
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple cases simultaneously
  • Familiarity with community resources and services available for individuals in crisis
  • Proficient computer skills, including experience with case management software and electronic documentation systems
  • Bachelor's degree in social work, psychology, counseling, or a related field preferred
  • Previous experience in crisis intervention, case management, or a related field is highly desirable
  • Knowledge of relevant laws, regulations, and ethical standards related to crisis intervention and client advocacy
  • Ability to maintain confidentiality and adhere to professional boundaries
  • Valid driver's license and access to reliable transportation for home visits or community outreach
  • Ability to pass a background check and any additional requirements in accordance with local regulations

What we offer

  • Individual and family medical benefits for full-time employees working 30 or more hours per week
  • Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week
  • Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week
  • 403(B) Retirement on date of hire for employees working 20 or more hours per week
  • 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week
  • 401(A) Retirement on date of hire for employees working 20 or more hours per week
  • PTO Accrual up to 15 days based on hours worked
  • Employee store discount
  • Paid holidays
  • Flexible Schedules
  • Career Growth Opportunities
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