CrawlJobs Logo

Crisis Case Manager

mersgoodwill.org Logo

MERS Goodwill

Location Icon

Location:
United States , Saint Louis

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

22.00 USD / Hour

Job Description:

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Crisis Case Manager to join our Pure Diversion team! The ideal candidate will support our mission, 'Changing Lives Through the Power of Work!' and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility. If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you. As a Crisis Case Manager, you will play a vital role in providing support and assistance to individuals experiencing crises and navigating through challenging situations. You will work closely with clients, families, and other professionals to develop and implement effective crisis intervention plans, ensuring the safety and well-being of those in need. This role requires strong problem-solving skills, empathy, and the ability to work effectively under pressure.

Job Responsibility:

  • Conduct thorough assessments of clients' crisis situations, including mental health status, safety risks, and immediate needs. Intake can take place in the community, court or at a participants’ residence
  • Develop and implement crisis intervention plans, providing appropriate resources and referrals to support clients in crisis
  • Collaborate with clients, families, and other professionals to create comprehensive crisis management plans tailored to individual needs
  • Provide emotional support to clients, utilizing active listening and empathy to establish rapport and build trust
  • Monitor and evaluate clients' progress throughout the crisis intervention process, adjusting plans and services as necessary
  • By means of a formal referral to the court this position will connect and coordinate participants with community resources, such as mental health agencies, housing assistance, healthcare services, and financial support through means of
  • Advocate for clients' rights and access to services, ensuring their needs are met and their voices are heard within the community
  • Maintain detailed and accurate case documentation, including assessments, progress notes to be used to generate a monthly report to the court by the 10th of the month
  • Collaborate with interdisciplinary teams and participate in case conferences, sharing insights and recommendations for participants' well-being

Requirements:

  • Strong crisis management and problem-solving skills, with the ability to think quickly and make sound decisions in high-pressure situations
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients and their families
  • Empathy and compassion, with a non-judgmental attitude and the ability to provide emotional support to individuals in crisis
  • Ability to work effectively as part of a team, collaborating with other professionals, agencies, and community resources to meet clients' needs
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple cases simultaneously
  • Familiarity with community resources and services available for individuals in crisis
  • Proficient computer skills, including experience with case management software and electronic documentation systems
  • Bachelor's degree in social work, psychology, counseling, or a related field preferred
  • Previous experience in crisis intervention, case management, or a related field is highly desirable
  • Knowledge of relevant laws, regulations, and ethical standards related to crisis intervention and client advocacy
  • Ability to maintain confidentiality and adhere to professional boundaries
  • Valid driver's license and access to reliable transportation for home visits or community outreach
  • Ability to pass a background check and any additional requirements in accordance with local regulations
What we offer:
  • Individual and family medical benefits for full-time employees working 30 or more hours per week
  • Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week
  • Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week
  • 403(B) Retirement on date of hire for employees working 20 or more hours per week
  • 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week
  • 401(A) Retirement on date of hire for employees working 20 or more hours per week
  • PTO Accrual up to 15 days based on hours worked
  • Employee store discount
  • Paid holidays
  • Flexible Schedules
  • Career Growth Opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Crisis Case Manager

Manager Safety Regional Operations

We are seeking a dedicated and enthusiastic candidate to provide exceptional Cus...
Location
Location
United States
Salary
Salary:
140000.00 - 175000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of progressive experience in a trauma informed customer service organization or an operations role, with 5 years in a role directly managing staff & the employee lifecycle
  • Demonstrable experience in driving improved performance of teams as a manager
  • Deep expertise in the management of highly sensitive and complex crisis case situations
  • Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
  • Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
  • Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals
  • Ability to work weekend days, holidays, and on-call required
  • Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
  • Background in the delivery of trauma informed care with a specialization in trauma and crisis management
  • Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure
Job Responsibility
Job Responsibility
  • Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
  • Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
  • Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching
  • must be able to create a performance development strategy/plan for your service(s)
  • Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed
  • Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings
  • For cases that involve internal stakeholders, guide your team to take proper action to case closure and in rare cases, support with in-the-weeds case handling
  • Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work
  • Drive performance at the team manager, regional, and service level
  • Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right
New

Analyst, Case Management- Field

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Baton Rouge, Louisiana
Salary
Salary:
21.10 - 36.78 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
March 21, 2026
Flip Icon
Requirements
Requirements
  • Degree in Health Care/Human Services related field
  • Case Management Experience
  • Strong customer service orientation and problem solving skills
  • Excellent communication/telephonic skills
  • Excellent motivational interviewing skills/ability to build rapport and trust telephonically
  • Excellence in documentation and respecting compliance/regulatory standards
  • Highly organized, remain self-driven without direct supervision
  • Manage time effectively
  • Achieve performance metrics
  • Technology proficiency
Job Responsibility
Job Responsibility
  • Utilizes critical thinking and judgment to collaborate and inform the case management process, to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources
  • Using care management tools and information/data review, conducts comprehensive evaluation of referred member’s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services
  • Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate
  • Coordinates and implements assigned care plan activities and monitors care plan progress
  • Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives
  • presents cases at case conferences to obtain multidisciplinary review to achieve optimal outcomes
  • Identifies and escalates quality of care issues through established channels
  • Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs
  • Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/ behavior changes to achieve optimum level of health
  • Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
Read More
Arrow Right
New

Case Management Coordinator Field NE Region OhioRISE Cuyahoga County

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Columbus
Salary
Salary:
21.10 - 40.90 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
February 28, 2026
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or non-licensed master level clinician required
  • 2+ years of experience in behavioral health, social services, or human services
  • 2+ years of experience with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint)
  • 2+ years of experience in children's mental health, child welfare, developmental disabilities, juvenile justice, or a public sector human services or behavioral health care field, providing community-based services to children and youth, and their family/caregivers
  • 2+ years experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling/therapy, child protection, or child development
  • 2+ year of experience with Ohio delivery systems, including local community networks and resources
  • Willing and able to travel within the assigned region up to 50% of the time
  • Reliable transportation required
  • Willing and able to work beyond core business hours of Monday-Friday, 8am-5pm, as needed
Job Responsibility
Job Responsibility
  • Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources
  • Be clinically and culturally competent/responsive with training and experience necessary to manage complex cases in the community across child-serving systems
  • Evaluation of Members: Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services
  • Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate
  • Coordinates and implements assigned care plan activities and monitors care plan progress
  • Enhancement of Medical Appropriateness and Quality of Care: Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health/behavioral health programs to overcome barriers to meeting goals and objectives
  • presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes
  • Works collaboratively with the members' Child and Family Teams
  • Identifies and escalates quality of care issues through established channels
  • Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
!
Read More
Arrow Right

Licensed Social Worker

The Social Worker is responsible for providing all-inclusive case management to ...
Location
Location
United States , Lawrence
Salary
Salary:
Not provided
clarendonearlyeducationservices.org Logo
Clarendon Early Education Services, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with children and families in a clinical social work capacity
  • Attained licensure as an LSW, LICSW, or LCMH
  • Bachelors or Master’s degree in social work or counseling
  • Empathetic and respectful in working with low income, culturally diverse, and at-risk families and individuals
  • Excellent customer service, organizational, oral and written communication skills
  • Ability to manage multiple priorities and work in a fast-paced environment
  • Proficient computer skills required in basic computer software and data collection systems
  • Excellent crisis management skills
  • Ability to maintain confidentiality of information
  • Must have a valid driver’s license and a reliable vehicle.
Job Responsibility
Job Responsibility
  • Partner with identified families experiencing homelessness, domestic violence, severe mental illness, or other crisis to connect them to resources. Provide on-going social work or clinical support as needed
  • Make referrals for Early Learning and Early Intervention, Family Child Care and School Age families
  • Maintain ongoing communication with community agencies and contacts to provide resources for families and educators
  • Coordinate and facilitate focused case management as needed
  • Provide information and support to staff regarding mental health, substance abuse or other issues as needed
  • Develop and/or facilitate reflective communities of practice for educators, staff and families as needed
  • Attend case management meetings for individual families as needed
  • Offer individual consultation to educators, families and staff
  • Maintain accurate casefile management and reporting for all services including up to date case notes, contact logs and referrals
  • Provide emergency response management to address any crises or safety issues that may arise
What we offer
What we offer
  • 2 weeks of Paid Time Off
  • 8 Sick/personal days
  • 16 paid holidays
  • Medical/Dental/Vision
  • 401K
  • Paid Life Insurance
  • Tuition reimbursement, career advancement and professional development
  • Family focused approach to support your work life balance
  • Fulltime
Read More
Arrow Right

Cs Delivery Manager

We are seeking a dedicated and enthusiastic candidate to provide exceptional Cus...
Location
Location
South Korea
Salary
Salary:
Not provided
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of progressive experience in a customer service or an operations role
  • 5 years in a role directly managing staff & the employee lifecycle
  • Proficiency in English and Korea languages
  • Demonstrable experience in driving improved performance of teams as a line manager
  • Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
  • Experience in data analysis and reporting to identify performance trends
  • Experience developing and implementing performance management standards
  • Experience translating big picture goals and strategy into implementable and concrete actions for your teams
  • Ability to work weekend days, holidays, and on-call required
Job Responsibility
Job Responsibility
  • Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
  • Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community
  • Act as the highest escalation point for case consults and high level escalations from other stakeholders
  • Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching
  • Create a performance development strategy/plan for your service(s)
  • Provide best practices guidelines to your team on how to handle cases and situations
  • Ensure that ways of working are documented and followed
  • Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings
  • Guide ambassadors to take proper action to case closure
  • Support with in-the-weeds case handling
  • Fulltime
Read More
Arrow Right
New

Case Management Coordinator Field NE Region OhioRISE

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Columbus
Salary
Salary:
21.10 - 40.90 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
February 28, 2026
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or non-licensed master level clinician required
  • 2+ years of experience in behavioral health, social services, or human services
  • 2+ years of experience with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint)
  • 2+ years of experience in children's mental health, child welfare, developmental disabilities, juvenile justice, or a public sector human services or behavioral health care field, providing community-based services to children and youth, and their family/caregivers
  • 2+ years experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling/therapy, child protection, or child development
  • 2+ year of experience with Ohio delivery systems, including local community networks and resources
  • Willing and able to travel within the assigned region up to 50% of the time
  • Reliable transportation required
  • Willing and able to work beyond core business hours of Monday-Friday, 8am-5pm, as needed
Job Responsibility
Job Responsibility
  • Evaluation of Members: Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate. Coordinates and implements assigned care plan activities and monitors care plan progress
  • Enhancement of Medical Appropriateness and Quality of Care: Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health/behavioral health programs to overcome barriers to meeting goals and objectives
  • presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. Works collaboratively with the members' Child and Family Teams. Identifies and escalates quality of care issues through established channels. Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs. Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. Helps member actively and knowledgably participate with their provider in healthcare decision-making. Serves a single point of contact for members and assist members to remediate immediate and acute gaps in care and access
  • Monitoring, Evaluation and Documentation of Care: Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
!
Read More
Arrow Right
New

Case Management Coordinator

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Columbus
Salary
Salary:
21.10 - 40.90 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
February 28, 2026
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or non-licensed master level clinician required
  • 2+ years of experience in behavioral health, social services, or human services
  • 2+ years of experience with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint)
  • 2+ years of experience in children's mental health, child welfare, developmental disabilities, juvenile justice, or a public sector human services or behavioral health care field, providing community-based services to children and youth, and their family/caregivers
  • 2+ years experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling/therapy, child protection, or child development
  • 2+ year of experience with Ohio delivery systems, including local community networks and resources
  • Willing and able to travel within the assigned region up to 50% of the time
  • Reliable transportation required
  • Willing and able to work beyond core business hours of Monday-Friday, 8am-5pm, as needed
Job Responsibility
Job Responsibility
  • Evaluation of Members: Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services
  • Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate
  • Coordinates and implements assigned care plan activities and monitors care plan progress
  • Enhancement of Medical Appropriateness and Quality of Care: Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health/behavioral health programs to overcome barriers to meeting goals and objectives
  • presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes
  • Works collaboratively with the members' Child and Family Teams
  • Identifies and escalates quality of care issues through established channels
  • Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs
  • Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health
  • Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
!
Read More
Arrow Right
New

Behavioral Health Clinical Case Manager

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Frankfort
Salary
Salary:
54095.00 - 116760.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
February 26, 2026
Flip Icon
Requirements
Requirements
  • 3-5 years of direct clinical practice experience post Master’s degree, e.g., hospital setting or alternative care setting such as ambulatory care or outpatient clinic/facility
  • Crisis intervention skills preferred
  • Managed care/utilization review experience preferred
  • Case management and discharge planning experience preferred
  • Minimum of a Master's degree in Behavioral/Mental Health or related field
  • Unencumbered Behavioral Health clinical license in Kentucky (LCSW, LPCC, LMFT)
Job Responsibility
Job Responsibility
  • Utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and behavioral healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services
  • Assessment of Members: Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member’s needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services
  • Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues
  • Performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment
  • Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services
  • Enhancement of Medical Appropriateness and Quality of Care: Application and/or interpretation of applicable criteria and clinical guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member’s needs to ensure appropriate administration of benefits
  • Using holistic approach consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives
  • presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes
  • Identifies and escalates quality of care issues through established channels
  • Ability to speak to medical and behavioral health professionals to influence appropriate member care
What we offer
What we offer
  • Affordable medical plan options
  • a 401(k) plan (including matching company contributions)
  • an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • Fulltime
!
Read More
Arrow Right