Crew Support Specialist, TUI

Crew Support Specialist

TUI

Location:
Netherlands, Rijswijk

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join TUI Group as a Crew Support Specialist within our Customer, Cabin and Inflight Service function. You will provide administrative support to ensure the efficient operation of our flying community spanning multiple regions. This dynamic role involves stakeholder collaboration, performance monitoring, and crew support.

Job Responsibility:

Track and analyze daily Cabin Report feedback to identify trends
deliver weekly insights for stakeholder meetings
compile comprehensive monthly KPI reports with trend analysis
work with internal and external stakeholders to ensure timely communication and accurate data delivery
manage day-to-day tasks including document handling, data entry, scheduling, and record maintenance
help create clear, engaging communications such as crew briefs, newsletters, and operational documentation
serve as a trusted point of contact for cabin crew, handling operational inquiries with discretion while ensuring sensitive information is managed securely

Requirements:

Excellent organizational skills with the ability to prioritize tasks effectively in a fast-paced operational environment
detail-oriented with strong problem-solving abilities and a commitment to accuracy in all aspects of your work
excellent communication skills and can collaborate effectively while also working independently using your own initiative
IT proficient with the Microsoft suite and have a natural aptitude for learning in-house systems
proven track record in customer service environments and can implement new ways of working
advanced proficiency in English and Dutch, with previous cabin crew experience or aviation background being a valuable advantage

Nice to have:

Previous cabin crew experience
aviation background

What we offer:

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
access to the TUI Learning Hub
opportunities to work on global projects and teams
involvement in local charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
August 14, 2025

Expiration:
August 27, 2025

Work Type:

Hybrid work

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