CrawlJobs Logo

Crew Support Specialist

https://www.tui.com Logo

TUI

Location Icon

Location:
Morocco , Casablanca

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Crew Support Specialist - Customer, Cabin and Inflight Services (CCIS) is a function within our airline organisation and is responsible for Cabin Crew, Inflight Services and TUI Airline Customer Experience. The Customer, Cabin and Inflight Services function operates as a multi-disciplinary team of experts driving efficiency and innovation. Working in a fast paced operational environment you will have a keen eye for detail and deliver against the required TUI Airline service level agreements and KPIs.

Job Responsibility:

  • Monitor daily Cabin Report feedback to identify trends, ensure timely follow-up with in-flight operations and service providers, and deliver weekly insights. Compile a monthly KPI report with SLA-aligned analysis and mitigation strategies
  • Assist in investigating CCIS related occurrences & delays, contributing to the on-time performance and KPI’s. Provide disruption support for unscheduled flights and onboard customer and cabin crew initiatives
  • Work in collaboration with internal and external stakeholders ensuring information is communicated in a timely manner and that all data is recorded accurately and delivered against timescales and supplier contractual agreements including invoice auditing and coding
  • Coordinate with stakeholders to ensure timely updates on product rollouts, service concepts, and CSAT developments.Ensure accurate data capture, delivery, and follow-up to confirm successful implementation
  • Support on clear, engaging communications such as cabin crew briefs, newsletters, and operational documentation to keep cabin crew informed and aligned
  • Support where required on onboarding communications and coordinate the setup of devices, applications, and IT accounts, ensuring a smooth start for new cabin crew members
  • In partnership with Cabin Crew Management, provide operational and administrative support as required
  • Contribute to performance discussions with Cabin Crew Executives to support the evaluation of senior cabin crew and cabin crew contracts
  • Actively participate in crew engagement initiatives, including cabin days and other events, fostering a strong sense of community and connection. Occasional travel to Marrakech and Agadir to support In-Flight Services
  • Conduct ramp and supplier unit visits, performing spot checks on loading and product quality to support menu and range updates as needed

Requirements:

  • Strong organisational and time-management skills, with the ability to prioritise tasks
  • Excellent communication skills
  • Accuracy, attention to detail and problem-solving abilities
  • Ability to work independently and as part of a team
  • Sound IT skills to include the Microsoft suite together with a natural aptitude to learn in-house systems
  • Proven track record of working in a customer service environment
  • Effective collaboration skills and the ability to work independently using own initiative with the confidence to escalate where appropriate
  • Ability to implement and embed new ways of working

Nice to have:

  • Previous cabin crew experience or aviation background is considered an advantage
  • Fluency in English, French, and Arabic is a valuable advantage
  • Willingness to travel as required and driving license as required
What we offer:
  • Attractive remuneration from 5000 Dirhams per month, plus meal allowance of 130 and transport allowance of 250 per month, discretionary bonus schemes, generous travel benefits, extensive health & well-being support
  • Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
  • A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions
  • Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and team
  • Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Parttime
Work Type:
Hybrid work
Icon
TUI - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Crew Support Specialist

Customer Support Specialist

We are looking for a motivated and detail-oriented Customer Support Specialist t...
Location
Location
United States , Blaine
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience with CRM and ERP systems, such as Microsoft Dynamics
  • Strong background in customer service and administrative support, with at least 2 years of relevant experience
  • Ability to work independently and effectively manage high volumes of tasks and inquiries
  • Strong organizational skills and attention to detail to ensure accurate scheduling and data management
  • Excellent communication skills, both written and verbal, for interacting with customers and team members
  • Familiarity with industry-specific software and tools is highly preferred
  • Proficiency in data processing, email correspondence, and compliance-related tasks
Job Responsibility
Job Responsibility
  • Schedule and coordinate installation appointments, ensuring jobs are organized efficiently and completed on time
  • Review pending installations, verify product arrivals, and confirm labor requirements are in place
  • Monitor and manage the installation pipeline daily, ensuring updates and job closures are handled promptly
  • Prepare and organize all necessary paperwork for installation crews to ensure seamless project execution
  • Assign installation crews to projects based on their relevant skills and availability
  • Track and manage inventory, providing accurate estimated arrival times to customers and stakeholders
  • Address and resolve customer concerns to maintain high levels of satisfaction
  • Process payments and funding for completed jobs, adhering to company standards and protocols
  • Utilize CRM and ERP systems, including Microsoft Dynamics, to manage data entry and maintain accurate records
  • Perform additional administrative tasks as assigned to support operational efficiency
What we offer
What we offer
  • medical, vision, dental, life and disability insurance, 401(k) plan
  • Fulltime
Read More
Arrow Right

Cabin Crew Specialist

As a Cabin Crew Specialist, you will manage IT-related activities such as strate...
Location
Location
Germany , Langenhagen
Salary
Salary:
Not provided
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Independent and self-reliant work style
  • high commitment and resilience
  • experience in project management for complex projects with interdisciplinary teams, preferably in an international environment
  • willingness to travel
  • quick comprehension, abstraction, assertiveness, and mediation skills
  • excellent communication skills and commitment
  • conflict resolution skills
  • teamwork and empathy
  • confident and professional demeanor
  • completed studies in computer science or a comparable degree
Job Responsibility
Job Responsibility
  • Review, analysis, and processing of IT Cabin and IQSMS reports
  • support and development of various IT projects
  • point of contact and support for iOS updates, UATs, bug fixing, app releases, iPad distribution, rollouts, MDM support, and 2nd-level iPad support
  • administrative tasks in the back-office system
  • processing in the back-office system Vector
  • close collaboration and exchange with various departments and InfoTec
  • support for social partner preparation and follow-up
  • creation and provision of Cabin Crew communications
  • support for efficient mailbox handling and telephone availability
  • support in recruitment, seasonal selection, and potential development measures for Cabin Crew
What we offer
What we offer
  • Attractive remuneration
  • discretionary bonus schemes
  • generous travel benefits
  • extensive health & well-being support
  • flexible working
  • access to the TUI Learning Hub
  • intercultural collaboration
  • involvement with local charity and sustainability initiatives
  • Fulltime
Read More
Arrow Right

Crew Compliance Specialist

The Crew Compliance Specialist is responsible to design, support and oversee the...
Location
Location
Canada , Waterloo
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Successful completion of a Bachelors degree or diploma in computer science or technology, or technical aviation related domain, such as diplomas leading to OCC leadership jobs (or equivalent)
  • Experience in the aviation industry is important
  • Proven experience in maintaining project schedules, documentation, communications and meeting deadlines
  • Experience developing under external industry standards or certifications
  • Experience with, and understanding of Civil Aviation crew Regulations is an important baseline. Specific experience and knowledge of FAR regulations in North America is important
  • Experience working in a software development environment, driving feature progress and requirements gathering would be an asset
  • Understanding of the full SDLC (Software Development Lifecycle) management, is an asset
  • Experience in the aviation industry is critical
  • Must work effectively with others in a team environment
  • Proactive, problem solver with effective interpersonal and communication skills
Job Responsibility
Job Responsibility
  • Design, support and oversee the implementation of product features that relate to Compliance of Crew Legality rules and regulations at airlines
  • Manage the domain specific technical support for all NAVBLUE products that contain crew compliance features used by customers
  • Provide expertise and technical support on NAVBLUE Products, especially as it relates to Crew Legalities and Compliance
  • Analyze customers feedback and product occurrences to provide leadership and direction to all development activities
  • Prioritizes the bug fixes and needed enhancements in the Product and follow-up progress with the relevant development teams
  • Provide operational expertise of the use of the product by our customers
  • Ensure the right level of verification and validation regarding operational use of the product
  • Ensure customer satisfaction following the 4 pillars : safety, security, quality and business
  • Analysis, definition and implementation of various features such as credit calculations that will be used in Payroll
  • Work with Customer Experience team to ensure the Level 3 support regarding product expertise
What we offer
What we offer
  • Being part of Airbus Network
  • Flexible hours
  • Hybrid working environment (3 days in office)
  • Free parking
  • Vacation Days (15 - 25)
  • Professional Development Day
  • Christmas shut down
  • Summer core hours
  • Strong work-life balance
  • Casual dress code
  • Fulltime
Read More
Arrow Right

Senior Customer Support Specialist

As a Senior Customer Support Specialist, you will provide technical Level 2 supp...
Location
Location
Poland , Gdańsk
Salary
Salary:
Not provided
navblue.aero Logo
NAVBLUE Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3-5 years of proven, hands-on experience in a technical/IT aviation role, working directly with Airline Crew Management or Scheduling Systems and processes
  • Strong technical background and experience in an IT/Software support role within the aviation sector
  • Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
  • Adept at using and learning new software
  • Proven ability to multitask during high stress situations and prioritize work
  • Strong analytical and problem-solving skills
  • Strong communication skills written/verbal communication, organizational and customer service skills
  • A team player
  • Attention to detail & quality minded
  • Fluent in English
Job Responsibility
Job Responsibility
  • Analyze and troubleshoot complex Level 2 queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
  • Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
  • Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
  • Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
  • Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
  • Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
  • Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
  • Ensure Quality, good housekeeping & Health & Safety is always maintained
What we offer
What we offer
  • Stable, full-time employment contract
  • Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
  • Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
  • Co-funding for meals and commuting
  • Access to the latest knowledge and technologies enabling professional development
  • Opportunity to work on international projects and collaborate with global teams, including occasional international travel
  • Private medical coverage for you and your family
  • Sport card
  • Mental health support platform
  • Life insurance for you and your family
Read More
Arrow Right

Senior Customer Support Specialist

NAVBLUE is a leading services company, wholly owned by Airbus, dedicated to Flig...
Location
Location
Poland , Gdansk
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3-5 years of proven, hands-on experience in a technical/IT aviation role, working directly with Airline Crew Management or Scheduling Systems and processes
  • Strong technical background and experience in an IT/Software support role within the aviation sector
  • Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
  • Adept at using and learning new software
  • Proven ability to multitask during high stress situations and prioritize work
  • Strong analytical and problem-solving skills
  • Strong communication skills written/verbal communication, organizational and customer service skills
  • A team player
  • Attention to detail & quality minded
  • Fluent in English
Job Responsibility
Job Responsibility
  • Analyze and troubleshoot complex Level 2 queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
  • Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
  • Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
  • Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
  • Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
  • Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
  • Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
  • Ensure Quality, good housekeeping & Health & Safety is always maintained
What we offer
What we offer
  • Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
  • Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
  • Co-funding for meals and commuting
  • Access to the latest knowledge and technologies enabling professional development
  • Opportunity to work on international projects and collaborate with global teams, including occasional international travel
  • Private medical coverage for you and your family
  • Sport card
  • Mental health support platform
  • Life insurance for you and your family
  • Employee Stock Ownership Plan
  • Fulltime
Read More
Arrow Right

Senior Customer Support Specialist

NAVBLUE is a leading services company, wholly owned by Airbus, dedicated to Flig...
Location
Location
Poland , Gdansk
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3-5 years of proven, hands-on experience in a technical/IT aviation role, working directly with Airline Crew Management or Scheduling Systems and processes
  • Strong technical background and experience in an IT/Software support role within the aviation sector
  • Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
  • Adept at using and learning new software
  • Proven ability to multitask during high stress situations and prioritize work
  • Strong analytical and problem-solving skills
  • Strong communication skills written/verbal communication, organizational and customer service skills
  • A team player
  • Attention to detail & quality minded
  • Fluent in English
Job Responsibility
Job Responsibility
  • Analyze and troubleshoot complex Level 2 queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
  • Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
  • Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
  • Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
  • Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
  • Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
  • Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
  • Ensure Quality, good housekeeping & Health & Safety is always maintained
What we offer
What we offer
  • Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
  • Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
  • Co-funding for meals and commuting
  • Access to the latest knowledge and technologies enabling professional development
  • Opportunity to work on international projects and collaborate with global teams, including occasional international travel
  • Private medical coverage for you and your family
  • Sport card
  • Mental health support platform
  • Life insurance for you and your family
  • Employee Stock Ownership Plan
  • Fulltime
Read More
Arrow Right

Crew Compliance Specialist

The Crew Compliance Specialist is responsible to design, support and oversee the...
Location
Location
Poland , Gdansk
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Successful completion of a Bachelor's degree or diploma in computer science or technology, or technical aviation related domain, such as diplomas leading to OCC leadership jobs (or equivalent)
  • Experience in the aviation industry is important
  • Proven experience in maintaining project schedules, documentation, communications and meeting deadlines
  • Experience developing under external industry standards or certifications
  • Experience with, and understanding of Civil Aviation crew Regulations is an important baseline. Specific experience and knowledge of FAR regulations in North America is important
  • Experience working in a software development environment, driving feature progress and requirements gathering would be an asset
  • Understanding of the full SDLC (Software Development Lifecycle) management, is an asset
  • Experience in the aviation industry is critical
  • Must work effectively with others in a team environment
  • Proactive, problem solver with effective interpersonal and communication skills
Job Responsibility
Job Responsibility
  • Design, support and oversee the implementation of product features that relate to Compliance of Crew Legality rules and regulations at airlines
  • Provide expertise and technical support on NAVBLUE Products, especially as it relates to Crew Legalities and Compliance
  • Be the product expert to answer questions either from customers or from other NAVBLUE entities
  • Analyze customers feedback and product occurrences to provide leadership and direction to all development activities
  • Prioritize the bug fixes and needed enhancements in the Product and follow-up progress with the relevant development teams
  • Provide operational expertise of the use of the product by our customers
  • Ensure the right level of verification and validation regarding operational use of the product
  • Ensure customer satisfaction following the 4 pillars : safety, security, quality and business
  • Analysis, definition and implementation of various features such as credit calculations that will be used in Payroll
  • Work with Customer Experience team to ensure the Level 3 support regarding product expertise
What we offer
What we offer
  • Stable, full-time employment contract
  • Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
  • Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
  • Co-funding for meals and commuting
  • Access to the latest knowledge and technologies enabling professional development
  • Opportunity to work on international projects and collaborate with global teams, including occasional international travel
  • Private medical coverage for you and your family
  • Sport card
  • Mental health support platform
  • Life insurance for you and your family
  • Fulltime
Read More
Arrow Right

Crew Compliance Specialist

The Crew Compliance Specialist is responsible to design, support and oversee the...
Location
Location
Poland , Gdansk
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Successful completion of a Bachelor's degree or diploma in computer science or technology, or technical aviation related domain, such as diplomas leading to OCC leadership jobs (or equivalent)
  • Experience in the aviation industry is important
  • Proven experience in maintaining project schedules, documentation, communications and meeting deadlines
  • Experience developing under external industry standards or certifications
  • Experience with, and understanding of Civil Aviation crew Regulations is an important baseline
  • Specific experience and knowledge of FAR regulations in North America is important
  • Experience working in a software development environment, driving feature progress and requirements gathering would be an asset
  • Understanding of the full SDLC (Software Development Lifecycle) management, is an asset
  • Experience in the aviation industry is critical
  • Must work effectively with others in a team environment
Job Responsibility
Job Responsibility
  • Design, support and oversee the implementation of product features that relate to Compliance of Crew Legality rules and regulations at airlines
  • Provide expertise and technical support on NAVBLUE Products, especially as it relates to Crew Legalities and Compliance
  • Analyze customers feedback and product occurrences to provide leadership and direction to all development activities
  • Prioritize the bug fixes and needed enhancements in the Product and follow-up progress with the relevant development teams
  • Provide operational expertise of the use of the product by our customers
  • Ensure the right level of verification and validation regarding operational use of the product
  • Ensure customer satisfaction following the 4 pillars : safety, security, quality and business
  • Analysis, definition and implementation of various features such as credit calculations that will be used in Payroll
  • Work with Customer Experience team to ensure the Level 3 support regarding product expertise
  • Define new Product releases content by prioritizing the bug fixes and needed enhancements
What we offer
What we offer
  • Stable, full-time employment contract
  • Flexible working hours
  • Hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
  • Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
  • Co-funding for meals and commuting
  • Access to the latest knowledge and technologies enabling professional development
  • Opportunity to work on international projects and collaborate with global teams, including occasional international travel
  • Private medical coverage for you and your family
  • Sport card
  • Mental health support platform
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy