Crew Support Specialist, TUI

TUI

Location:
Morocco

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Crew Support Specialist will provide comprehensive administrative assistance to ensure the efficient operation of the flying community. This role encompasses a wide range of departmental responsibilities aimed at delivering a high standard of service to Cabin Crew, Cabin Crew Management, and Inflight Services colleagues, ensuring all tasks are executed efficiently and effectively across all bases, including Casablanca and Marrakesh

Job Responsibility:

Monitor daily Cabin Report feedback to identify trends, ensure timely follow-up with in-flight operations and service providers, and deliver weekly insights
Compile a monthly KPI report with SLA-aligned analysis and mitigation strategies
Assist in investigating CCIS related occurrences & delays, contributing to the on-time performance and KPI’s
Provide disruption support for unscheduled flights and onboard customer and cabin crew initiatives
Work in collaboration with internal and external stakeholders ensuring information is communicated in a timely manner and that all data is recorded accurately and delivered against timescales and supplier contractual agreements including invoice auditing and coding
Coordinate with stakeholders to ensure timely updates on product rollouts, service concepts, and CSAT developments
Ensure accurate data capture, delivery, and follow-up to confirm successful implementation
Support on clear, engaging communications such as cabin crew briefs, newsletters, and operational documentation to keep cabin crew informed and aligned
Support where required on onboarding communications and coordinate the setup of devices, applications, and IT accounts, ensuring a smooth start for new cabin crew members
In partnership with Cabin Crew Management, provide operational and administrative support as required
Contribute to performance discussions with Cabin Crew Executives to support the evaluation of senior cabin crew and cabin crew contracts
Actively participate in crew engagement initiatives, including cabin days and other events, fostering a strong sense of community and connection
Conduct ramp and supplier unit visits, performing spot checks on loading and product quality to support menu and range updates as needed

Requirements:

Strong organisational and time-management skills, with the ability to prioritise tasks
Excellent communication skills
Accuracy, attention to detail and problem-solving abilities
Ability to work independently and as part of a team
Sound IT skills to include the Microsoft suite together with a natural aptitude to learn in-house systems
Proven track record of working in a customer service environment
Effective collaboration skills and the ability to work independently using own initiative with the confidence to escalate where appropriate
Ability to implement and embed new ways of working
Previous cabin crew experience or aviation background is considered an advantage
Fluency in English, French, and Arabic is a valuable advantage
Willingness to travel as required and driving license as required

Nice to have:

Previous cabin crew experience or aviation background is considered an advantage
Fluency in English, French, and Arabic is a valuable advantage

What we offer:

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
flexible working
access to the TUI Learning Hub to level-up and reach your ambitions
opportunities to work on global projects and team
support for local charity and sustainability initiatives

Additional Information:

Job Posted:
August 14, 2025

Employment Type:

Parttime

Work Type:

Hybrid work

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Crew Support Specialist

TUI

Location:Morocco

Category:Hospitality and Tourism

Contract Type:Not provided