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Crew Support Specialist

https://www.tui.com Logo

TUI

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Location:
Netherlands, Rijswijk

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join TUI Group as a Crew Support Specialist within our Customer, Cabin and Inflight Services function. Provide administrative support to ensure efficient operation of a diverse flying community across various countries. Collaborate with a multidisciplinary team, deliver stakeholder insights, and serve as a trusted point of contact for cabin crew.

Job Responsibility:

  • Track and analyse daily Cabin Report feedback to identify trends, deliver weekly insights for stakeholder meetings, and compile comprehensive monthly KPI reports with trend analysis
  • Work with internal and external stakeholders to ensure timely communication and accurate data delivery against established timescales
  • Manage day-to-day tasks including document handling, data entry, scheduling, and record maintenance to support smooth departmental operations
  • Help create clear, engaging communications such as crew briefs, newsletters, and operational documentation to keep cabin crew informed and aligned
  • Serve as a trusted point of contact for cabin crew, handling operational inquiries with discretion while ensuring sensitive information is managed securely

Requirements:

  • You have excellent organisational skills with the ability to prioritise tasks effectively in a fast-paced operational environment
  • You're detail-oriented with strong problem-solving abilities and a commitment to accuracy in all aspects of your work
  • You possess excellent communication skills and can collaborate effectively while also working independently using your own initiative
  • You're IT proficient with the Microsoft suite and have a natural aptitude for learning in-house systems
  • You have a proven track record in customer service environments and can implement new ways of working
  • You have advanced proficiency in English and Dutch, with previous cabin crew experience or aviation background being a valuable advantage

Nice to have:

  • Previous cabin crew experience
  • aviation background
What we offer:
  • Attractive remuneration
  • discretionary bonus schemes
  • generous travel benefits
  • extensive health & well-being support
  • flexible working environment
  • access to TUI Learning Hub
  • opportunities for intercultural collaboration
  • involvement in local charity and sustainability initiatives

Additional Information:

Job Posted:
October 21, 2025

Expiration:
November 03, 2025

Employment Type:
Parttime
Work Type:
Hybrid work
Job Link Share:
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