Crew Support Specialist

• Performance Monitoring & Insights: Track and analyze daily Cabin Report feedback to identify trends, deliver weekly insights for stakeholder meetings, and compile comprehensive monthly KPI reports with trend analysis
• Stakeholder Collaboration: Work with internal and external stakeholders to ensure timely communication and accurate data delivery against established timescales
• Administrative Excellence: Manage day-to-day tasks including document handling, data entry, scheduling, and record maintenance to support smooth departmental operations
• Communication Support: Help create clear, engaging communications such as crew briefs, newsletters, and operational documentation to keep cabin crew informed and aligned
• Crew Support: Serve as a trusted point of contact for cabin crew, handling operational inquiries with discretion while ensuring sensitive information is managed securely

• excellent organizational skills with the ability to prioritize tasks effectively in a fast-paced operational environment
• detail-oriented with strong problem-solving abilities and a commitment to accuracy in all aspects of your work
• excellent communication skills and can collaborate effectively while also working independently using your own initiative
• IT proficient with the Microsoft suite and have a natural aptitude for learning in-house systems
• proven track record in customer service environments and can implement new ways of working
• advanced proficiency in English and Dutch, with previous cabin crew experience or aviation background being a valuable advantage

previous cabin crew experience or aviation background

• Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
• Access the TUI Learning Hub to level-up and reach your ambitions
• We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation