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Crew Roster Optimisation SME

https://www.tui.com Logo

TUI

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Location:
United Kingdom; Netherlands; Belgium; Sweden; Germany , Luton

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This exciting role will play a key and active role as a Subject Matter Expert (SME) in the multi-year Crew Roster Optimisation Project within our wider Advanced Crew Ecosystem (ACE) transformation programme (which encompasses all of TUI’s Crew Management Systems). The Roster Optimisation Project will encompass the entire implementation process for each of the five TUI Airlines from scoping requirements, documenting and understanding our as-is and designing our to-be processes and systems, system design, testing, documentation, rollout, training and integration into Business as Usual (BAU). To ensure our new solutions are fit for purpose and future-proof, collaboration across TUI Airline will be essential. This involves working closely with stakeholders to capture critical processes. Additionally, it’s crucial to balance local requirements with identifying opportunities to leverage new technology and streamline processes and to be a champion for change. An understanding of the Crew Optimisation processes, along with the ability to translate regulatory, industrial and company obligations into system settings would be invaluable. In this role, you’ll report to the Optimisation Lead and the opportunity is offered on a 2 year Fixed Term contract basis.

Job Responsibility:

  • Work collaboratively and closely with the project team, IT, the wider Manpower and Crew Planning community and the suppliers to roll out a new suite of Roster Optimisation tools and harmonised ways of working across all TUI airlines
  • Scope, document, test and train on the Jeppesen system and ways of working across all airlines, ensuring that processes and systems designed are fit for purpose
  • Be an agent for change, engaging effectively with stakeholders in local offices, across the crew and back-office communities and with social partners as needed
  • Play an active part in the effective and efficient rollout of the Crew Roster Optimisation solution to all AOCs
  • Contribute to the budget, costs and benefits management processes
  • Be inquisitive, analytical and data driven and strive for the implementation of a solution that allows for effective continuous improvement
  • Constantly strive for better ways of working, both as part of the project and in the vision for the BAU system
  • Support social partner interactions relating to the project to help ensure a seamless rollout
  • Perform additional duties and provide support as required by the Optimisation Lead and the Head of Business Process Optimisation

Requirements:

  • Demonstrate a collaborative, enthusiastic, and proactive approach to teamwork, communication, project delivery and change management
  • Be self-motivated with excellent communication skills and the ability to build relationships with diverse stakeholders
  • Given the complexity of the project and the optimisation process, attention to detail will be crucial
  • Show commitment to continued professional development and learning
  • The role requires strong business English, both spoken and written, and will involve some international travel
  • Experience of the Jeppesen Crew Pairing and Rostering suite is essential

Nice to have:

  • German and/or Dutch would be beneficial, but not essential
  • Experience of delivering projects and business change would be advantageous
What we offer:
  • Attractive remuneration
  • discretionary bonus schemes
  • generous travel benefits
  • extensive health & well-being support
  • flexible working
  • access to the TUI Learning Hub
  • opportunities to work on global projects and teams
  • involvement with local charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
April 23, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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