Crew Relations Manager

• Responsible for the delivery of the defined people and culture strategy, creating a safe and enjoyable working environment for our Cabin Crew community
• Assume responsibility for all aspects of Cabin Crew welfare, people management and employee relations which will include absence management and supporting crew back into the workplace
• Work collaboratively with our HR colleagues to ensure that all HR related activity is dealt with effectively whilst balancing a strong colleague centric ethic
• Use data analysis and reporting alongside crew feedback to spot trends, recommend solutions, and implement changes to drive positive culture and engagement
• Play a key role in embedding all training initiatives and people development at your base alongside supporting the on-boarding and mentoring of our Re-joiners and new entrant Cabin Crew
• Interpret and implement policies and procedures whilst identifying areas of improvement
• Assume on call responsibilities on a rotational basis

• Employee relation case management: Disciplinary, grievance, absence, and performance
• A proven track record of employee relations expertise gained in highly unionised environment
• Experience in supporting training, inductions, and on-boarding to support colleague engagement
• People and performance management
• Significant colleague satisfaction experience ideally within an aviation environment
• Excellent communication and influencing skills at all levels with the ability to communicate effectively and with impact to front line teams
• A track record of strong analytical expertise and evaluation
• Change management experience in remote teams
• Stakeholder management and influencing skills collaborating with cross functional teams
• Excellent organisation and planning skills, competent in MS Office (Word, Excel, PowerPoint, Outlook)

Significant colleague satisfaction experience within an aviation environment

• Attractive remuneration
• discretionary bonus schemes
• generous travel benefits
• extensive health & well-being support
• Flexible working
• Access to TUI Learning Hub
• Opportunities to work on global projects and teams
• Charity and sustainability initiatives like the TUI Care Foundation