Crew Compliance Specialist Job at Airbus (Waterloo)

Crew Compliance Specialist

Airbus

Location:
Canada , Waterloo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Crew Compliance Specialist is responsible to design, support and oversee the implementation of product features that relate to Compliance of Crew Legality rules and regulations at airlines. Rules include Civil Aviation Rules, Company Rules, and Union Rules where applicable. At this time, NAVBLUE’s N-OC (Ops & Crew) is the primary system that implements and tracks compliance to these rules in the NAVBLUE Product suite, but other products might be involved as well.

Job Responsibility:

Design, support and oversee the implementation of product features that relate to Compliance of Crew Legality rules and regulations at airlines
Manage the domain specific technical support for all NAVBLUE products that contain crew compliance features used by customers
Provide expertise and technical support on NAVBLUE Products, especially as it relates to Crew Legalities and Compliance
Analyze customers feedback and product occurrences to provide leadership and direction to all development activities
Prioritizes the bug fixes and needed enhancements in the Product and follow-up progress with the relevant development teams
Provide operational expertise of the use of the product by our customers
Ensure the right level of verification and validation regarding operational use of the product
Ensure customer satisfaction following the 4 pillars : safety, security, quality and business
Analysis, definition and implementation of various features such as credit calculations that will be used in Payroll
Work with Customer Experience team to ensure the Level 3 support regarding product expertise
Define new Product releases content by prioritizing the bug fixes and needed enhancements
Internal testing and use of Product to ensure Verification and Validation activities are at the right level
Run User Acceptance Tests at operational level when needed
Support the deal management (RFP, RFI and other questions that relate to the product specific domain) and delivery teams (Customer onboarding) regarding product expertise
If needed, act as product owner responsible for occurrence management dealing with the 4 pillars: Safety, Security, Quality and Business impacts
Ensure smooth and efficient communication with other internal and external stakeholders on the product
Support Customer Experience in maintaining and reviewing training materials and product documentation (release notes)
Contribute to enhancements of processes and product materials
Ability to analyze the impact of a change to existing implementations, FAR, EASA, CAA’s in general, and the cascading effect of those changes, on other aspects of an OCC, or business operations
Understanding of the overall airline crew operations, to ensure that we can analyze, define and implement various union and company rules
Participate in the process to oversee and audit customer systems to ensure compliance to requirements and ensure they are standard implementations

Requirements:

Successful completion of a Bachelors degree or diploma in computer science or technology, or technical aviation related domain, such as diplomas leading to OCC leadership jobs (or equivalent)
Experience in the aviation industry is important
Proven experience in maintaining project schedules, documentation, communications and meeting deadlines
Experience developing under external industry standards or certifications
Experience with, and understanding of Civil Aviation crew Regulations is an important baseline. Specific experience and knowledge of FAR regulations in North America is important
Experience working in a software development environment, driving feature progress and requirements gathering would be an asset
Understanding of the full SDLC (Software Development Lifecycle) management, is an asset
Experience in the aviation industry is critical
Must work effectively with others in a team environment
Proactive, problem solver with effective interpersonal and communication skills
Able to effectively communicate, both verbally and written, technical aspects of architecture and integration to management, clients and staff
Ability to manage through a period of growth or transition a definite asset
Able to translate strategic objectives into daily activities and guide and motivate others to deliver
Supplier (including contract) and partners management
Excellent organizational and time management skills
Candidates with specific experience in IOCs will likely be given preference for this position
English language proficiency
French an asset but not required
Experience with any common or in-house Crew Compliance software used in the industry is not required, but would be a strong asset
Experience in interpreting Crew Compliance regulations in the real world is a strong asset
Responsible for stack management of RFP responses via tools such as Loopio

Nice to have:

Experience working in a software development environment, driving feature progress and requirements gathering would be an asset
Understanding of the full SDLC (Software Development Lifecycle) management, is an asset
French an asset but not required
Experience with any common or in-house Crew Compliance software used in the industry is not required, but would be a strong asset
Experience in interpreting Crew Compliance regulations in the real world is a strong asset

What we offer:

Being part of Airbus Network
Flexible hours
Hybrid working environment (3 days in office)
Free parking
Vacation Days (15 - 25)
Professional Development Day
Christmas shut down
Summer core hours
Strong work-life balance
Casual dress code
Competitive group benefits plan
Strong focus on mental health support benefits
5 Sick Days
2 Personal Days
RRSP matching program
Life Insurance
Employee stock ownership plan
Maternity & Paternity benefits
Referral program
Rewards and Recognition program
Training and Development Support
Monthly Lunch and Learns
Fitness & Wellness reimbursement
An active social committee
Organized Volunteer Events
Game room, including a flight simulator
Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
Active Inclusion & Diversity Committee

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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