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We are seeking a Credit to Collections Analyst to join our Finance Shared Services Centre (FSSC) team in Pune. This role is responsible for managing outbound collections calls, resolving customer queries, and ensuring accurate documentation and reconciliation of accounts. The ideal candidate will have a strong foundation in accounting, excellent communication skills, and experience in handling sensitive financial information with discretion. This position plays a key role in improving cash flow, reducing revenue leakage, and supporting audit and compliance requirements.
Job Responsibility:
Conduct outbound calls to customers with outstanding balances and assist in resolving account issues
Document all customer interactions and update account information accurately
Collaborate with internal teams such as Accounts Payable, Treasury, and local market stakeholders
Deliver daily reports including cash position, invoicing volumes, debtors ageing, and AR month-end summaries
Perform receipt clearing and reconciliation activities
Support audit requirements and ensure compliance with AR policy and SOX controls
Analyse reports and propose corrective actions to improve collections performance
Engage with stakeholders to enhance customer experience and ensure timely query resolution
Contribute to cost reduction initiatives through automation and process optimisation
Requirements:
Holds a B.Com, Master's in Finance, or Diploma in Finance
Possesses solid accounting knowledge and understanding of the Order to Cash process
Experienced in outbound collections calling and B2B customer interactions
Proficient in Microsoft Excel for reconciliation and reporting
Skilled in ERP systems such as Oracle and SAP
Demonstrates strong analytical and problem-solving capabilities
Communicates effectively, both verbally and in writing
Adapts well to changing environments and maintains a proactive approach
Committed to meeting KPIs, TATs, and compliance standards
What we offer:
Opportunity to work in a global shared services environment with exposure to multiple markets
Be part of a team driving financial efficiency and customer satisfaction
Collaborate with cross-functional teams and leadership across geographies
Gain experience in audit compliance and financial reporting
Contribute to process improvement and automation initiatives