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Credit to Collections Analyst

India, Pune · Job Posted January 31, 2026
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Job Description

We are seeking a Credit to Collections Analyst to join our Finance Shared Services Centre (FSSC) team in Pune. This role is responsible for managing outbound collections calls, resolving customer queries, and ensuring accurate documentation and reconciliation of accounts. The ideal candidate will have a strong foundation in accounting, excellent communication skills, and experience in handling sensitive financial information with discretion. This position plays a key role in improving cash flow, reducing revenue leakage, and supporting audit and compliance requirements

Job Responsibility

  • Conduct outbound calls to customers with outstanding balances and assist in resolving account issues
  • Document all customer interactions and update account information accurately
  • Collaborate with internal teams such as Accounts Payable, Treasury, and local market stakeholders
  • Deliver daily reports including cash position, invoicing volumes, debtors ageing, and AR month-end summaries
  • Perform receipt clearing and reconciliation activities
  • Support audit requirements and ensure compliance with AR policy and SOX controls
  • Analyse reports and propose corrective actions to improve collections performance
  • Engage with stakeholders to enhance customer experience and ensure timely query resolution
  • Contribute to cost reduction initiatives through automation and process optimisation

Requirements

  • Holds a B.Com, Master's in Finance, or Diploma in Finance
  • Possesses solid accounting knowledge and understanding of the Order to Cash process
  • Experienced in outbound collections calling and B2B customer interactions
  • Proficient in Microsoft Excel for reconciliation and reporting
  • Skilled in ERP systems such as Oracle and SAP
  • Demonstrates strong analytical and problem-solving capabilities
  • Communicates effectively, both verbally and in writing
  • Adapts well to changing environments and maintains a proactive approach
  • Committed to meeting KPIs, TATs, and compliance standards

What we offer

  • Opportunity to work in a global shared services environment with exposure to multiple markets
  • Be part of a team driving financial efficiency and customer satisfaction
  • Collaborate with cross-functional teams and leadership across geographies
  • Gain experience in audit compliance and financial reporting
  • Contribute to process improvement and automation initiatives

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Credit to Collections Analyst

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Credit to Collections Analyst

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  • Holds a B.Com, Master’s in Finance, or Diploma in Finance
  • Possesses solid accounting knowledge and understanding of the Credit to Collections process
  • Experienced in cash application, collections, and reconciliation
  • Proficient in Microsoft Excel and ERP systems (Oracle/SAP preferred)
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  • Perform daily cash application and receipt clearing activities
  • Support collections through timely follow-ups and query resolution
  • Prepare and analyse reports including debtors ageing, AR reports, and bad debt summaries
  • Deliver Statement of Accounts and reconcile customer accounts
  • Collaborate with internal teams such as Treasury, AP, and Payment teams
  • Ensure compliance with audit requirements and GPO timelines
  • Contribute to cost reduction initiatives through automation and process optimisation
  • Engage with stakeholders to resolve issues and improve customer experience
What we offer
What we offer
  • Opportunity to work in a collaborative and inclusive environment
  • Exposure to cross-functional teams and global operations
  • Involvement in process improvement and automation initiatives
  • Contribution to strategic financial operations and audit compliance
  • Development of stakeholder management and reporting capabilities
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Credit to Collections Analyst

We are seeking a detail-oriented Credit to Collections Analyst to join our FSSC ...
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Salary:
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Expiration Date
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Requirements
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  • Holds a B.Com, Master’s in Finance, or Diploma in Finance
  • Possesses solid accounting knowledge and understanding of the Credit to Collections process
  • Experienced in cash application, collections, and reconciliation
  • Proficient in Microsoft Excel and ERP systems (Oracle/SAP preferred)
  • Demonstrates strong analytical and problem-solving skills
  • Communicates effectively, both verbally and in writing
  • Understands B2B customer dynamics and telecom industry practices
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  • Perform daily cash application and receipt clearing activities
  • Support collections through timely follow-ups and query resolution
  • Prepare and analyse reports including debtors ageing, AR reports, and bad debt summaries
  • Deliver Statement of Accounts and reconcile customer accounts
  • Collaborate with internal teams such as Treasury, AP, and Payment teams
  • Ensure compliance with audit requirements and GPO timelines
  • Contribute to cost reduction initiatives through automation and process optimisation
  • Engage with stakeholders to resolve issues and improve customer experience
What we offer
What we offer
  • Opportunity to work in a collaborative and inclusive environment
  • Exposure to cross-functional teams and global operations
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  • Contribution to strategic financial operations and audit compliance
  • Development of stakeholder management and reporting capabilities
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We are seeking a detail-oriented Credit to Collections Analyst to join our FSSC ...
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Until further notice
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Requirements
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  • Holds a B.Com, Master’s in Finance, or Diploma in Finance
  • Possesses solid accounting knowledge and understanding of the Credit to Collections process
  • Experienced in cash application, collections, and reconciliation
  • Proficient in Microsoft Excel and ERP systems (Oracle/SAP preferred)
  • Demonstrates strong analytical and problem-solving skills
  • Communicates effectively, both verbally and in writing
  • Understands B2B customer dynamics and telecom industry practices
  • Able to manage multiple priorities with attention to detail and independence
Job Responsibility
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  • Perform daily cash application and receipt clearing activities
  • Support collections through timely follow-ups and query resolution
  • Prepare and analyse reports including debtors ageing, AR reports, and bad debt summaries
  • Deliver Statement of Accounts and reconcile customer accounts
  • Collaborate with internal teams such as Treasury, AP, and Payment teams
  • Ensure compliance with audit requirements and GPO timelines
  • Contribute to cost reduction initiatives through automation and process optimisation
  • Engage with stakeholders to resolve issues and improve customer experience
What we offer
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  • Opportunity to work in a collaborative and inclusive environment
  • Exposure to cross-functional teams and global operations
  • Involvement in process improvement and automation initiatives
  • Contribution to strategic financial operations and audit compliance
  • Development of stakeholder management and reporting capabilities
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  • Proficient in Microsoft Excel for reconciliation and reporting
  • Skilled in ERP systems such as Oracle and SAP
  • Demonstrates strong analytical and problem-solving capabilities
  • Communicates effectively, both verbally and in writing
  • Adapts well to changing environments and maintains a proactive approach
  • Committed to meeting KPIs, TATs, and compliance standards
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  • Conduct outbound calls to customers with outstanding balances and assist in resolving account issues
  • Document all customer interactions and update account information accurately
  • Collaborate with internal teams such as Accounts Payable, Treasury, and local market stakeholders
  • Deliver daily reports including cash position, invoicing volumes, debtors ageing, and AR month-end summaries
  • Perform receipt clearing and reconciliation activities
  • Support audit requirements and ensure compliance with AR policy and SOX controls
  • Analyse reports and propose corrective actions to improve collections performance
  • Engage with stakeholders to enhance customer experience and ensure timely query resolution
  • Contribute to cost reduction initiatives through automation and process optimisation
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  • Be part of a team driving financial efficiency and customer satisfaction
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  • Compile and analyse reports such as debt ageing, AR positions, and bad debt reports
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  • Conduct outbound calls to customers with outstanding balances and resolve queries
  • Document customer interactions and update account information accurately
  • Collaborate with internal teams such as Treasury, AP, and local markets to resolve issues
  • Prepare and analyse reports including daily cash positions, debtors ageing, and AR reconciliations
  • Support audit requirements and ensure compliance with internal controls
  • Drive improvements in Days Sales Outstanding and reduce revenue leakage
  • Apply smart automation and Lean/Six Sigma techniques to optimise processes
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  • Opportunity to work in a global shared services environment
  • Exposure to cross-functional collaboration and stakeholder engagement
  • Experience with automation and process optimisation initiatives
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  • Graduate or postgraduate in Finance (B.Com/Masters/Diploma)
  • Strong understanding of Order-to-Cash processes and basic accounting principles
  • Proficient in Microsoft Excel for reconciliations and reporting
  • Excellent verbal and written communication skills
  • Experience in outbound collections calling and B2B customer handling
  • Analytical mindset with problem-solving capabilities
  • Familiarity with ERP systems (Oracle/SAP) is desirable
  • Ability to work independently, manage priorities, and meet deadlines
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  • Make outbound calls to customers with overdue balances and provide account information
  • Document all customer interactions and update account details accurately in the system
  • Follow up on commitments made during calls and ensure timely resolution of queries
  • Compile and analyse reports such as debt ageing, AR positions, and bad debt reports
  • Support local markets and ensure compliance with audit requirements and SOX controls
  • Liaise with internal teams including Treasury, AP, and leadership to resolve issues
  • Drive initiatives to reduce Days Sales Outstanding and revenue leakage
  • Contribute to process improvements through automation and Lean/Six Sigma techniques
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  • Opportunity to work in a global shared services environment with exposure to multiple markets
  • Be part of a team driving financial efficiency and customer experience improvements
  • Gain experience in advanced ERP systems and reporting tools
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