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Credit to Collections Analyst

India, Pune · Job Posted January 23, 2026
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Job Description

We are seeking a detail-oriented Credit to Collections Analyst to manage outbound customer interactions and ensure timely resolution of outstanding balances. This role demands strong communication skills, a customer-centric approach, and the ability to handle sensitive financial data with discretion. The individual will be responsible for updating account records, coordinating with internal teams, and driving improvements in cash flow through efficient collections processes.

Job Responsibility

  • Conduct outbound calls to customers with outstanding balances and resolve queries
  • Document customer interactions and update account information accurately
  • Collaborate with internal teams such as Treasury, AP, and local markets to resolve issues
  • Prepare and analyse reports including daily cash positions, debtors ageing, and AR reconciliations
  • Support audit requirements and ensure compliance with internal controls
  • Drive improvements in Days Sales Outstanding and reduce revenue leakage
  • Apply smart automation and Lean/Six Sigma techniques to optimise processes
  • Engage in stakeholder management and maintain transparent communication
  • Adhere to KPIs, TATs, and AR policies while contributing to team objectives

Requirements

  • Holds a B.Com, Master’s in Finance, or Diploma in Finance
  • Experienced in AR Customer Collections and basic accounting principles
  • Proficient in Microsoft Excel and ERP systems (SAP)
  • Strong analytical and problem-solving skills
  • Effective communicator with both verbal and written proficiency
  • Understands B2B customer dynamics and debt collection processes
  • Familiar with telecom industry operations and AR forecasting tools
  • Demonstrates a proactive, collaborative, and customer-obsessed mindset aligned with the Vodafone Way

What we offer

  • Opportunity to work in a global shared services environment
  • Exposure to cross-functional collaboration and stakeholder engagement
  • Experience with automation and process optimisation initiatives
  • Involvement in audit and compliance activities
  • Contribution to impactful financial operations and cash flow improvements

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  • Perform daily cash application and receipt clearing activities
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  • Collaborate with internal teams such as Treasury, AP, and Payment teams
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  • Contribute to cost reduction initiatives through automation and process optimisation
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  • Document all customer interactions and update account information accurately
  • Collaborate with internal teams such as Accounts Payable, Treasury, and local market stakeholders
  • Deliver daily reports including cash position, invoicing volumes, debtors ageing, and AR month-end summaries
  • Perform receipt clearing and reconciliation activities
  • Support audit requirements and ensure compliance with AR policy and SOX controls
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  • Engage with stakeholders to enhance customer experience and ensure timely query resolution
  • Contribute to cost reduction initiatives through automation and process optimisation
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