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We are seeking a Collections Analyst to join our Credit to Collections team in Ahmedabad. This role focuses on managing outbound calls to customers with outstanding balances, resolving queries, and ensuring timely payments. The position requires strong communication skills, attention to detail, and the ability to work independently while collaborating with internal teams such as Treasury, Accounts Payable, and local markets. Experience in collections and knowledge of Order-to-Cash processes are essential.
Job Responsibility:
Make outbound calls to customers with overdue balances and provide account information
Document all customer interactions and update account details accurately in the system
Follow up on commitments made during calls and ensure timely resolution of queries
Compile and analyse reports such as debt ageing, AR positions, and bad debt reports
Support local markets and ensure compliance with audit requirements and SOX controls
Liaise with internal teams including Treasury, AP, and leadership to resolve issues
Drive initiatives to reduce Days Sales Outstanding and revenue leakage
Contribute to process improvements through automation and Lean/Six Sigma techniques
Requirements:
Graduate or postgraduate in Finance (B.Com/Masters/Diploma)
Strong understanding of Order-to-Cash processes and basic accounting principles
Proficient in Microsoft Excel for reconciliations and reporting
Excellent verbal and written communication skills
Experience in outbound collections calling and B2B customer handling
Analytical mindset with problem-solving capabilities
Familiarity with ERP systems (Oracle/SAP) is desirable
Ability to work independently, manage priorities, and meet deadlines
What we offer:
Opportunity to work in a global shared services environment with exposure to multiple markets
Be part of a team driving financial efficiency and customer experience improvements
Gain experience in advanced ERP systems and reporting tools
Work in a culture that values innovation, collaboration, and continuous learning