Credit Specialist Job at Octopus Energy (Coventry)

Credit Specialist

Octopus Energy

Location:
United Kingdom , Coventry

Category:
Finance

Contract Type:
Not provided

Salary:

26000.00 GBP / Year

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Job Description:

Octopus Energy is looking for passionate and empathetic individuals to join our incredible team in Coventry as Credit Specialists. Our team plays a vital role in the business, helping to support Octopus Energy customers, who may have found themselves in financial difficulty. Our customers are at the centre of everything we do, so it’s on us to help and support them if they find themselves in financial difficulty. As a Credit Specialist, you should understand that each customer’s situation is different so we’re looking for someone who can use their own initiative to tackle a range of sensitive customer scenarios. This role will include a significant level of outbound calling to our customers, so the ability to demonstrate a deep care for our customers over many conversations will be key.

Job Responsibility:

Talking to customers that might be in financial difficulty
Handling customer communications through a range of channels such as inbound and outbound phone calls, emails and text messages
Using your initiative to find the best way forward through agreeing appropriate repayment plans using external tools such as PayLink to review affordability levels and engage with customers to agree repayment plans
Own customer issues from start to finish, resolving problems and maintaining contact throughout
Identifying vulnerabilities customers may have - both financially and non-financially - to ensure we are providing the most appropriate level of care and service to them

Requirements:

Be passionate about customers and always seek to provide a first class service
A fast learner that has meticulous attention to detail
Fluid and comfortable in a fast paced environment where you might be pulled in different directions
Able to manage your own workload
Helpful and patient
Strong emotional resilience and empathy to support customers through challenging conversations at pace
A self starter that can use their own initiative to problem solve and make sound decisions

Nice to have:

Experience in credit collections or the energy industry is a bonus, but not essential

What we offer:

Octopus Energy Group is a unique culture
An organisation where people learn, decide, and build quicker
Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground
We want your hard work to be rewarded with perks you actually care about
We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022
Visit our UK perks hub - Octopus Employee Benefits

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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