Credit Risk Support Lead- SRE Job at Barclays (Pune)

Credit Risk Support Lead- SRE

Barclays

Location:
India , Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join Barclays as a Credit Risk Support Lead- SRE role, where to effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. At Barclays, we don't just anticipate the future - we're creating it.

Job Responsibility:

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Requirements:

14+ years’ experience in production support
High energy, hands-on and results & goal-oriented
Expertise in log debugging, root cause analysis and troubleshooting live issues
Experience on observability tools like ESaaS, AppD / ITRS , Netcool
Experience in data analysis to identify underlying themes impacting stability, performance, and customer experience
Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management (including managing and running triages, conducting root cause analysis, post incident reviews etc)
Strong Credit Risk business knowledge
Negotiate SLAs/OLAs with customer and other support elements
Business (IT) Continuity Management
KPI reporting and monitoring
Good understanding of ITIL methodologies as applicable to Application Management function
Development and management of KPI (Key Performance Indicators)
Workforce Management
Strong project management and resource management skills
Understands follow-the-sun model, experience in working with India and offshore teams
Works well under pressure

Nice to have:

Strong Credit Risk business knowledge
Negotiate SLAs/OLAs with customer and other support elements
Business (IT) Continuity Management
KPI reporting and monitoring
Good understanding of ITIL methodologies as applicable to Application Management function
Development and management of KPI (Key Performance Indicators)
Workforce Management
Strong project management and resource management skills
Understands follow-the-sun model, experience in working with India and offshore teams
Works well under pressure

What we offer:

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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