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Embark on a transformative journey as a Credit Risk Support Lead-SRE. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. We are looking for someone who is passionate, forward-thinking, and eager to make a difference. Your unique skills and perspectives will be invaluable in helping us achieve our goals. By joining us, you'll become part of a collaborative and inclusive environment where your contributions are recognized and celebrated. Let's work together to create a brighter future for banking and pave the way for transformative growth.
Job Responsibility:
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur
Requirements:
Good domain knowledge with end-to-end responsibility of IT services, including day-to-day operations, incidents and changes
Robust understanding of regulatory compliance, risk frameworks, audit, and metric monitoring of service health and control effectiveness
Overseeing support teams, effective delegation, and communication with business users and senior stakeholders
Ability to prioritize issues, refine support procedures, and drive continuous improvement across RTB and support processes
Solid understanding of the software development lifecycle and how application support integrates to enhance delivery, stability, and reliability
Nice to have:
Domain knowledge within a metric environment and knowledge of business continuity for critical services
Proficient in ITIL practices with a focus on metric definition, monitoring, and service performance outcomes
Project and resource management skills, experienced in follow-the-sun models