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Barclays Logo Barclays · IT - Software Development

Credit Risk Support Lead- SRE

United States, Whippany 150000.00 - 215000.00 USD / Year · Job Posted May 14, 2026
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Job Description

Embark on a transformative journey as a Credit Risk Support Lead-SRE. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. We are looking for someone who is passionate, forward-thinking, and eager to make a difference. Your unique skills and perspectives will be invaluable in helping us achieve our goals. By joining us, you'll become part of a collaborative and inclusive environment where your contributions are recognized and celebrated. Let's work together to create a brighter future for banking and pave the way for transformative growth.

Job Responsibility

  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
  • Develop the support model and service offering to improve the service to customers and stakeholders
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
  • Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements

  • Good domain knowledge with end-to-end responsibility of IT services, including day-to-day operations, incidents and changes
  • Robust understanding of regulatory compliance, risk frameworks, audit, and metric monitoring of service health and control effectiveness
  • Overseeing support teams, effective delegation, and communication with business users and senior stakeholders
  • Ability to prioritize issues, refine support procedures, and drive continuous improvement across RTB and support processes
  • Solid understanding of the software development lifecycle and how application support integrates to enhance delivery, stability, and reliability

Nice to have

  • Domain knowledge within a metric environment and knowledge of business continuity for critical services
  • Proficient in ITIL practices with a focus on metric definition, monitoring, and service performance outcomes
  • Project and resource management skills, experienced in follow-the-sun models

What we offer

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k)
  • Life insurance
  • Paid leave
  • Incentive award
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
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