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Credit Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Eagan

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Category:
Banking

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

This role is crucial within our team, focusing on customer communication and account management. The successful applicant will be responsible for maintaining customer records, processing payments, and resolving any customer inquiries, as well as monitoring accounts to ensure appropriate action is taken.

Job Responsibility:

  • Communicating with customers via telephone or in person to determine the reasons for overdue payments and to review the terms of sales, services, or credit contracts
  • Utilizing exceptional debt recovery techniques to persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise
  • Accurately documenting and recording customer/client information
  • Processing customer payments and posting amounts paid to customer accounts
  • Locating and monitoring overdue accounts, taking necessary action when required
  • Keeping detailed records of collection activities
  • Arranging for debt repayment or establishing repayment schedules based on customers' financial situations
  • Ensuring compliance with federal, state, and company policies, procedures, and regulations related to collections
  • Utilizing computer applications such as Microsoft Word and other related collections software
  • Providing support and constructive performance feedback through basic mentoring skills

Requirements:

  • Experience in Customer Service is necessary for this role
  • Proficiency in Sales techniques and strategies is required
  • Understanding and adherence to established Procedures is essential
  • Proficiency in Payment Processing is expected
  • Competency in Microsoft Word is a prerequisite
  • Ability to Review and assess relevant documents is essential
  • Knowledge of Contracts and their implementation is required
  • Familiarity with the software 'About Time' is a plus
  • Experience in Workstation Support will be beneficial
  • Skills in Merchandising are highly desired
  • Proficiency in Check Processing is necessary
  • Understanding of Collection Processes is important
  • Ability to Perform Ad Hoc Financial tasks is required
  • Experience in Claim Administration is desirable
  • Knowledge of industry Regulation is crucial
  • Understanding of Credit systems is necessary
  • Strong Negotiation skills are a must
  • Adherence to Company Policy is required
  • Experience in Customer Account management is expected
  • Ability to handle Delinquencies is necessary
  • Skills in Recovery and debt collection are crucial
  • Previous experience as a Collector is highly desirable
  • Excellent Written Communication skills are a prerequisite
  • Understanding of Debt and Overdraft systems is required

Nice to have:

  • Familiarity with the software 'About Time'
  • Experience in Workstation Support
  • Skills in Merchandising
  • Experience in Claim Administration
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 25, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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