Credit Portfolio Analyst - Collection and Recoveries Job at Citi (Mumbai)

Senior Analyst, Credit Risk

The Credit Risk Senior Analyst is a seasoned professional role. Applies in-depth...

Location

Philippines , City of Taguig, Metro Manila

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years previous experience in Forecasting / Fraud / Risk Management
Advanced quantitative and analytic skills required
Proficient in Excel, Microsoft Word, PowerPoint
Excellent communication skills, both oral and written
Bachelor’s/University degree or equivalent experience

Job Responsibility

Oversees the monthly Loss Forecasting aspects of the group
Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
Analyzes fraud portfolio performance at a granular level
Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Credit Risk Senior Analyst

The Credit Risk Senior Analyst is a seasoned professional role. Applies in-depth...

Location

Philippines , Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years previous experience in Forecasting / Fraud / Risk Management
Advanced quantitative and analytic skills required
Proficient in Excel, Microsoft Word, PowerPoint
Excellent communication skills, both oral and written
Bachelor's/University degree or equivalent experience

Job Responsibility

Oversees the monthly Loss Forecasting aspects of the group
Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
Analyzes fraud portfolio performance at a granular level
Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Credit Risk Senior Analyst

The Credit Risk Senior Analyst is a seasoned professional role. Applies in-depth...

Location

Philippines , Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years previous experience in Forecasting / Fraud / Risk Management
Advanced quantitative and analytic skills required
Proficient in Excel, Microsoft Word, PowerPoint
Excellent communication skills, both oral and written
Bachelor's/University degree or equivalent experience

Job Responsibility

Oversees the monthly Loss Forecasting aspects of the group
Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
Analyzes fraud portfolio performance at a granular level
Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Credit Risk Senior Analyst

The Credit Risk Senior Analyst is a seasoned professional role. Applies in-depth...

Location

Philippines , City of Taguig, Metro Manila

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years previous experience in Forecasting / Fraud / Risk Management
Advanced quantitative and analytic skills required
Proficient in Excel, Microsoft Word, PowerPoint
Excellent communication skills, both oral and written
Bachelor’s/University degree or equivalent experience

Job Responsibility

Oversees the monthly Loss Forecasting aspects of the group
Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
Analyzes fraud portfolio performance at a granular level
Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

New

Customer Operations Analyst

Location

Portugal , Porto

Salary:

Not provided

EDP

Expiration Date

July 06, 2026

Requirements

Knowledge of pre-litigation procedures, from initial contact with clients and the negotiation of payment plans to the preparation of cases for potential legal proceedings
Experience in debt management, debt collection or credit recovery, preferably in a business context
Monitoring of legal proceedings
Ability to analyse the debt portfolio, prioritise cases and monitor key performance indicators
Good oral and written communication skills, with the ability to interact with clients, internal departments and external organisations, and to respond to complaints
Negotiation skills
Knowledge of SAP
Proficiency in Excel for analysis, monitoring and reporting
Results-oriented and able to meet deadlines
Knowledge of the legal framework relating to the national electricity system, in particular regarding the unauthorised use of electricity

Job Responsibility

Monitor judicial and extrajudicial proceedings
Manage and monitor debt portfolios, ensuring cases are prioritised according to age, amount owed, client profile and associated risk
Contacting clients to facilitate debt settlement through direct negotiation, payment agreements or other appropriate solutions, ensuring that corporate systems are correctly updated
Preparing cases for litigation, ensuring the collection, validation and organisation of all necessary information
Monitor compliance with payment agreements and propose corrective actions in the event of non-compliance
Identify opportunities for improvement in collection processes, debt management and referral to litigation
Ensure compliance with internal procedures, defined deadlines and the principles of confidentiality, rigour and appropriate treatment of clients

Fulltime

!

Risk Reporting Senior Manager

Citibank, N.A. seeks a Risk Reporting Senior Manager for its Schaumburg, Illinoi...

Location

United States , Schaumburg

Salary:

169000.00 USD / Year

Citi

Expiration Date

July 10, 2026

Requirements

Bachelor's degree, or foreign equivalent, in Computer Science, Computer Engineering or related field and 5 years of progressive, post-baccalaureate experience as a Data and Analytics Manager, Lead Analyst, Senior Analyst, Systems Engineer, or related position involving database engineering for a global financial services institution
Software engineering technologies Datawarehouse Concepts, Distributed Databases, SAS, Python, R, SQL, Tableau, Qlik sense
Design, implementation and maintenance of relational database systems
Risk management products
Business and system requirements analysis, definition and communication
UNIX operating systems
UNIX SAS based Horizon data analytical platform and mainframe
System architecture and security
Robotics, process automation, reusable macros

Job Responsibility

Perform database engineering
Design, implement and maintain integrated SAS macro reporting and MIS system, and evaluate current and emerging technologies
Perform systems management and integration functions and analyze requirements to support system improvements using software engineering technologies Datawarehouse Concepts, Distributed Databases, SAS, Python, R, SQL, Tableau and Qlik sense
Design, implement and maintain relational database systems
Serve as centralized supplier of data and MIS for functional teams in Policy, Risk Execution, Scoring, Forecasting, and Fraud
Maintain and enhance the Risk Management department's UNIX SAS based Horizon analytical platform and the mainframe legacy processes that feed it
Liaise with other business lines to develop solutions to complex platform issues
Provide MIS and ad hoc reports and analysis on credit quality, origination, portfolio, collection and recovery performance using base SAS on Multiple Virtual Storage mainframe, Windows and UNIX AIX platforms
Import and convert data from various data formats, file systems, and relationship databases
Provide data support for reporting and analysis of presentation materials

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

!

AR Analyst, APAC

As an AR Analyst in our Service Delivery, Order to Cash team, you will play a cr...

Location

Philippines , Taguig City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accountancy, Finance or Business
4+ years of significant experience in Order-to-Cash (OTC) processes, specifically Collections management
4+ years of experience in working in a shared service captive center / BPO environment
Proven experience as an AR Analyst driving large portfolio and has managed OTC operations
Strong understanding of accounting principles, financial analysis, and credit risk assessment
Excellent communication and negotiation skills, with the ability to effectively engage with customers and internal stakeholders
Proficiency in using financial software, ERP systems (e.g. Oracle, SAP, HighRadius), and MS Office suite, particularly Excel for data analysis and reporting
Ability to work with and analyze large datasets, identify trends, and draw meaningful insights
Strong problem-solving skills and ability to make sound decisions independently
Detail-oriented with a focus on accuracy and quality of work

Job Responsibility

Oversee the Collections portfolio and act as the first point of contact for Collections, Order to Cash, Service Delivery
Work with the BPO organization to ensure best in class results are achieved on the portfolio assigned while ensuring Customer experience and Stakeholder alignment
Monitor, prepare and present regular reports on collection performance, aging of accounts, and key metrics to management
Collaborate with internal teams, such as sales, customer service, and finance, to gather relevant information, address customer inquiries, and resolve payment discrepancies
Resolve business escalations and help drive dispute resolution with critical customers in partnership with BPO organization
Implement collection strategies and tactics to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt write-offs
Coordinates with Global Process Owners for operational issues resolution, process improvement & new process roll out
BPO training and transition of new processes for respective LOBs
Stay updated on industry trends, regulations, and best practices related to collections, credit management, and debt recovery

Collections Analyst

As a Collections Analyst based in Chicago, you will be a core member of the Cred...

Location

United States , Chicago

Salary:

85000.00 - 110000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

Minimum of 3 years experience in collections, financial operations, or account recovery, ideally within lending, banking, fintech, or payments
Proven ability to manage a portfolio of overdue accounts, including working capital loans, overdrafts, charge cards, and hardware financing
Experience handling sensitive merchant situations with professionalism and tact, while ensuring contractual obligations are met
Strong understanding of repayment behavior, recovery strategies, and legal considerations around default and breach
Familiarity with relevant compliance and regulatory frameworks (e.g. collections and servicing regulations in the US) is preferred but not required
Comfortable working with internal stakeholders such as Risk, Legal, Product, and Finance to resolve complex cases
Experience with collections tools, CRM systems and basic reporting tools
Results-driven and goal-oriented
Able to balance empathy and firmness in challenging conversations
Comfortable in a scaling environment, helping to define processes and build for automation

Job Responsibility

Engage directly with merchants in arrears via email and phone to resolve missed payments, explain contractual obligations, and guide them through resolution paths
Monitor portfolio performance, track delinquency rates, and maintain accurate logs of merchant communications and case status
Identify breaches of agreement (e.g. licensing issues, unauthorized business activity) and work with Legal and Credit Risk teams on next steps
Coordinate with internal teams on repayment plans, escalations, and recoveries, ensuring a consistent and compliant approach
Contribute to the design and refinement of collections tooling, automation, and workflows, supporting a scalable operation
Ensure all recovery activities are conducted in accordance with applicable regulatory, legal, and compliance requirements

Fulltime

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Credit Portfolio Analyst - Collection and Recoveries

Job Description

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Requirements

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