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Join Barclays as a Credit Operations Specialist and become a key player in our dynamic team! In this role, you’ll leverage your flexibility, dependability, and critical thinking to make impactful decisions. You’ll adapt to a call center environment, utilizing multi-tasking skills to finalize credit card applications with customers over the phone. Experience with TSYS, reading credit reports, and AWS or Amazon Connect will set you apart. If you’re passionate about finance and eager to grow, this is the perfect opportunity for you to make a meaningful impact in the world of credit analysis.
Job Responsibility:
Management of customer or client requests related to accounts, products, and services, and advising them on actions to remediate the issues
Collaboration with teams across the bank to promote, integrate and educate the customer request process
Management and maintenance of customer records and documentation to ensure accuracy
Participation in training and development initiatives to improve customer skills, knowledge, and services
Identification of industry trends and developments related to customer request handling to implement best practice in customer care
Execution of escalation requests to the relevant team or senior management as required in a timely manner
To review customer requests and support the resolution process by remediating the issue or taking further actions when required