Credit Manager

• Maintain proper credit procedures in the resort in accordance with local and corporate policies and procedures
• Control and monitor prompt and accurate billing and collection of all accounts receivable items
• Supervise, train and motivate Credit Department employees
• Take appropriate personnel-related action with Credit staff as required
• Conduct training sessions for the Front Office staff and Catering & Sales staff on credit policies and procedures
• Assist in other areas of the accounting office as needed
• Establish and maintain local credit policies and procedures regarding billing, credit cards, collection, inquiries and cheque cashing
• Prepare month-end and year-end reports and reconciliations
• Ensure all inquiries from guests or credit card companies are handled promptly and professionally
• Ensure prompt and accurate billing for all accounts and timely collection follow-up
• Maintain credit histories, original approved written requests for credit and other records
• Ensure that the check-in / check-out procedure adequately protects the hotel
• Develop and maintain relationships with regular clients to foster communication and assist in collection
• Prepare and conduct a monthly credit meeting
• File documents and reports
• Perform any additional duties as assigned by the Director of Finance or Assistant Director of Finance
• Manage collection of accounts approved for billing and process upon departure payments
• Supervise the day-to-day activities of the Accounts Receivable staff and evaluate performance
• Recommend improvements in the operation of Accounts Receivable
• Review Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager and Director of Finance
• Investigate all requests for billing as the final authority over credit approval and individual guest inquiries
• Review with Director of Finance or Assistant Director of Finance all accounts that are over 30 days and implement collection procedures
• Write off or adjust uncollectible accounts after approval
• Process and post all charges and payments to City Ledger Accounts daily

• College degree preferred, especially in Finance/Accounting, Hospitality & Resort Management, Business Administration, or equivalent experience
• 2-5 years' previous experience in the Finance Department of a Resort
• Strong and effective communication skills
• Ability to multitask and solve problems independently
• Ability to read, write, and speak English
• Requires a working technical knowledge of generally accepted accounting principles and corporate policies and procedures
• Excellent computer skills, especially Excel
• Strategic and analytical skills, and solid business acumen

Preferably a luxury resort experience

• Lucrative salary
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
• Time off plans starting on the day of hire
• An opportunity to be a part of a cohesive team in an inclusive work environment
• Complimentary and discounted hotel stays around the world
• Wellbeing and mental health initiatives
• Embracement and promotion of diversity in our workplace
• Complimentary employee meals and beverages
• Tuition reimbursement