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We are looking for an experienced Credit Manager to lead credit and collections operations in Appleton, Wisconsin. This role is responsible for balancing sound risk management with strong customer support, helping the business make informed credit decisions while protecting cash flow. The ideal candidate will bring strong commercial credit judgment, leadership capability, and the ability to partner effectively with finance, sales, and operations teams.
Job Responsibility:
Direct daily credit and collections activities, ensuring decisions align with company policy and acceptable levels of financial risk
Assess new and existing customer accounts by reviewing financial information, credit data, and business conditions to determine appropriate credit limits and payment terms
Track portfolio exposure and aging trends, identify areas of concern, and recommend practical actions to reduce potential losses
Oversee collection efforts and account dispute follow-up to improve receivables performance and support timely resolution
Work closely with finance partners on cash forecasting, reserve considerations, and broader planning related to receivables health
Develop and monitor performance measures for delinquency, loss trends, and overall credit effectiveness, using results to guide improvements
Raise significant account concerns or elevated commercial risk issues to senior finance and sales leadership when broader visibility is needed
Lead, coach, and develop credit and collections team members by setting goals, reinforcing accountability, and promoting consistent execution
Provide ongoing training and guidance so policies, procedures, and risk standards are applied uniformly across the team
Contribute to process and workflow improvements that strengthen efficiency, reporting, and overall credit operations
Requirements:
Experience managing commercial credit and collections functions, including account review, payment terms, and collections oversight
Strong background in credit analysis with the ability to interpret financial statements, credit reports, and related risk indicators
Proven ability to approve or recommend credit decisions based on sound financial judgment and business considerations
Knowledge of accounts receivable aging, dispute management, and collection strategies in a business-to-business environment
Familiarity with applicable state and federal regulations governing credit and collections practices