Credit Hire Handler Job at Prima (Manchester)

Credit Hire Legal Advisor

As a Credit Hire Legal Advisor, you will be responsible for handling all aspects...

Location

United Kingdom , Liverpool

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A Solicitor, CILEX-qualified lawyer or experienced file handler in credit hire
Proven track record of running a successful, fast-track and/or multi-track credit hire caseloads
Strong working knowledge of the CPR, relevant case law, and legislation
Ability to advise on RTA liability, quantum and causation
Understanding of insurer reserving philosophies
Ability to advise on and progress claims involving technical arguments, such as indemnity, RTA, Article 75 issues, resiling from admissions, and pursuing non-parties to litigation
Strong IT skills including MS Office, and Visual Files or similar CMS
Excellent client care, time management and organisational skills, with a calm and methodical approach

Job Responsibility

Instruct Counsel, attend conferences, hearings and CMCs
Undertake telephone advocacy when appropriate, such as allocation hearings and CMCs
Take a pragmatic commercial approach to settlements and advising clients as to litigation and cost risks
Ensure any appropriate instructions are obtained from any relevant insurer or lay clients
Prioritise urgent schedule entries, daily tasks, and incoming post/emails
Build a rapport by speaking/meeting with clients when possible to ensure a consistency of service, minimise possibility of complaints and to ensure insurer’s loyalty to the Firm, and keep clients informed and up to date on a regular basis
Check the authenticity and validity of claims by speaking with clients regularly on potentially complex files
Ensure that any relevant insurer is kept updated and fully informed as to the progress of any claims to reduce any potential exposure/liability and to increase indemnity savings
Maintain proactive communication with clients to ensure all heads of claim are discussed with the client at the outset and throughout the claim
Obtain all relevant documentation from clients at the outset

What we offer

25 days’ holiday plus bank holidays
Hybrid working model
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Travel Loan

Fulltime

Credit Hire Supervisor

This is a brilliant opportunity for someone with supervisory or management exper...

Location

United Kingdom , Liverpool

Salary:

35000.00 - 45000.00 GBP / Year

Douglas Scott

Expiration Date

Until further notice

Requirements

Solid supervisory or management experience in credit hire, claims, or legal services
Strong understanding of motor claims, litigation, and credit hire processes
Great leadership and coaching skills
Confidence managing client relationships and resolving issues
The ability to juggle a busy caseload and meet deadlines

Job Responsibility

Managing a team of credit hire handlers
Overseeing complex and high-value cases
Ensuring performance, compliance, and service standards are met
Mentoring and supporting your team
Building strong client relationships
Identifying opportunities for continuous improvement

What we offer

A flexible and comprehensive benefits package
Personal development and wellbeing resources

Fulltime

New

Principal Technical & Complex Claims Leader

Are you looking for a new challenge? Fancy helping us shape the future of motor ...

Location

United Kingdom , Manchester

Salary:

Not provided

Prima

Expiration Date

Until further notice

Requirements

Senior Leadership: 10+ years of senior leadership experience within the UK Motor Insurance market, either at a large UK insurer, MGA, or InsurTech
Transformation Experience: Demonstrated experience of leading major claims transformation activity, with a proven track record of designing, scaling and/or restructuring Complex Claims functions
Financial Acumen: Deep expertise in managing multi-million pound Complex Claims portfolios
proven ability to set reserving philosophies, establish appropriate authority limits, and manage the financial levers that drive Loss Ratio performance
Subject Matter Expertise: Advanced knowledge of all areas of Complex Claims, including Large Loss, Complex Bodily Injury, Credit Hire indemnity strategy, Case Law, Litigation Management
Entrepreneurial Approach: Demonstrably "can-do" mindset
able to effectively operate within a fast-paced MGA environment
Tech-forward Mindset: Strong strategic grasp of how advanced technology (including AI, Machine Learning, and Advanced Data Science) can be used to disrupt and reinvent traditional claims handling processes for the better
People Leadership / Gravitas: Proven ability to lead and inspire a team of ambitious Domain Managers, and Technical Claims Specialists
Cross-functional Influence: Highly adept at working transversally across different functional areas to drive collaboration and ensure effective progress

Job Responsibility

Functional Design & Build: Work with the Head of Claims UK to design, direct, and execute the internalisation strategy for Technical & Complex Claims
lead the transformation agenda across the Technical & Complex Claims set of domains as we internalise
Build and lead a capable team of high-calibre Technical Claims Specialists across High-Value Claims, Large Loss, Complex Bodily Injury, and Third-Party Property Damage / Credit Hire
As we internalise and scale the overall functions, this role will lead a team of Managers responsible for each of these individuals domains of in-function expertise
Establish strong processes across Technical Claims to ensure case strategies are effective, proactive, and focused on commercially-aware settlement
Technical Claims Leadership: Act as the ultimate point of authority on Technical Claims topics, providing evidence-based advice and recommendations on case strategies, technical referrals, and other areas of relevant subject matter expertise
Hold joint accountability (with the Head of Claims UK) for financial performance of the Complex & Technical Claims portfolio
define and embed our reserving philosophy, proactively manage indemnity spend, minimise leakage, and directly influence the firm’s Loss Ratio performance
Complex Claims / Referrals Management: Act as a senior point of escalation for Claims exceeding individual specialist handlers’ authority limits
ensure that key case decisions are effective, facts-based, and well-considered

What we offer

Private healthcare
Gym discounts
Wellbeing programs
Mental health support

Fulltime

Senior Claims Handler - Corporate Insurance and Risk

We are looking for a Senior Claims Handler to join our market leading Corporate ...

Location

United Kingdom , Newport

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

Previous experience and knowledge of handling motor cases
experience of dealing with personal injury (OIC and MOJ Portals)
experience of dealing with credit hire cases
IT literacy with a good working knowledge of Excel and Word
prioritisation and organisation skills
ability to work and thrive under pressure
analytical skills
commercial sense
interpersonal skills
strong focus on providing a consistent high level of customer service

Job Responsibility

Provide a timely, professional and high-quality service to clients in the management of volume pre-litigated cases in the motor department
negotiate claims for liability and damages on pre litigation cases within authority limits
act as a point of contact for clients
maintain and develop technical knowledge
ensure strategies reflect commercial reality of case value
comply with internal and external service level agreements
record timely and accurate management information
hit individual financial targets
mentor less experienced claims handlers when required
work with Leadership Group to support team performance

What we offer

High levels of flexibility and great work life balance
well-rounded remuneration package (private medical insurance, income protection insurance, discounted gym membership, among many other benefits)
opportunities for growth and progression including professional funding
in person and remote social events
opportunity to get involved in Environmental, Social and Governance (ESG) activities

Fulltime

Supervisor (Solicitor/CILEX Lawyer) - Vehicle Hire and Damage

DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team i...

Location

United Kingdom , Newport

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

Qualified Solicitor or CILEX Lawyer with previous supervision experience, ideally in a Credit Hire motor environment however other supervision experience will be considered
Have demonstrable experience of handling a caseload which includes
credit hire, personal injury or similar case types
A high level of personal compliance with client SLAs, protocols and KPIs
Good people management skills including the ability to motivate, coach and mentor team members at all levels
IT skills - Be IT literate with a good working knowledge of Excel and Word
Prioritisation & Organisation skills – A strong ability to organise their own time, identify priority tasks and know when to ask for help
Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary
Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it
Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client

Job Responsibility

Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases
Technical supervision of claims
All interim and performance reviews, including probation reviews
Absence management
Cascading and communicating information from senior management
Motivating and engaging the team, as well as overseeing their well-being
Coach their team and provide support to develop their team members and proceed through the career framework
Monitoring team financial performance and ensuring that targets are hit
Ensuring files are run pro-actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met
Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm

What we offer

High levels of flexibility and a great work life balance
A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
Opportunities for growth and progression including professional funding
In person and remote social events
Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

Fulltime

Case Handler

Case Handler to join the On Hire team at Winn Group, a leading North East busine...

Location

United Kingdom

Salary:

24502.00 GBP / Year

Winn Group

Expiration Date

Until further notice

Requirements

Customer Service experience
Ability to work towards shared goals and objectives
Good independent and team working skills
Strong attention to detail and accuracy
IT literate

Job Responsibility

Process the repair and/or hire of vehicles for clients who have been involved in a road traffic accident
Take instructions from clients to arrange a suitable booking in date for repairs and hire
Arrange urgent recovery of vehicles and safe storage
Manage your own caseload
Manage a caseload and keep up to date on tasks by prioritising urgent instructions
Review defendant evidence to provide rebuttal responses to support the recovery of credit hire charges
Assess clients’ needs for hire vehicles
Liaise with body shops to agree standard rates and make repair arrangements
Being articulate, having strong communication skills and maintaining professional relationships with internal colleagues, external clients, and third parties

What we offer

Performance related bonus
25 days holiday plus bank holidays
Additional birthday holiday
Options to buy or sell holidays
Funded learning initiatives
SQE Apprenticeships
Training Contracts
Flexible working hours
On-site parking
Corporate Metro Scheme

Fulltime

New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT training, instructional design, technical enablement, or learning and development
Strong knowledge of Microsoft 365
Excellent communication, facilitation, and content development skills
Ability to translate technical concepts into practical, user-friendly training.

Job Responsibility

Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
Create and maintain training content, including videos, guides, tutorials, and job aids
Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
Gather feedback and measure training effectiveness to continuously improve programs.

New

K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States , New Albany

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

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Credit Hire Handler

Job Description

Job Responsibility

Requirements

What we offer

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