Credit Controller

• Manage and monitor debtor accounts, ensuring timely collection of outstanding payments
• Carry out proactive credit control activity including outbound calls, emails and payment reminders
• Set up, review and monitor payment plans where appropriate
• Reduce aged debt and improve cashflow performance month-on-month
• Maintain accurate and up-to-date notes and account information
• Resolve queries promptly and professionally
• Issue statements, reminders and relevant documentation
• Liaise with internal teams to support smooth communication with tenants
• Escalate overdue accounts in line with process, including legal referral where required
• Support month-end reporting and wider credit control activity as needed

• Previous experience in credit control / arrears management (essential)
• Strong communication skills and the confidence to chase overdue accounts
• Excellent organisational skills and attention to detail
• Ability to work well under pressure and manage competing priorities
• A proactive, problem-solving mindset
• Experience using finance software / CRM systems
• Professional, calm and resilient approach
• Ability to work both independently and as part of a team

Experience in the property or student accommodation sector

• Supportive team and great working culture
• Opportunities for development within a growing business
• On-site parking
• Company benefits package
• The chance to make a real impact in a role you can take full ownership of