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This position is within a large multi-utility infrastructure provider that specialises in providing multi-utility metering and data services as well as network construction and ownership of assets. As a Credit Controller, you will be responsible for managing sales ledger balances for a portfolio of clients through the end to end recovery cycle in order to maximise cash collection whilst also minimising risk and aged debt.
Job Responsibility:
Ensure cash collection is in line with customer contractual payment terms
Proactively and positively engage with customers to minimise cash recovery time and exposure in overdue debt
Ensure recovery interventions are carried out at agreed times in recovery cycle utilising the company’s Credit Management System
Where appropriate, utilise Credit Reference Agencies to inform credit and recovery decisions
Build strong internal relationships to ensure efficient dispute resolution and leveraging other business expertise where necessary
Provide intelligence and customer insight as required to Operational and Commercial functions to facilitate appropriate decision making and maximising cash collection opportunities
Ensure receipts are identified and allocated accurately within agreed timescales
Provide monthly and ad-hoc reporting on various credit areas such as customer balances, cash flow forecasting and problematic or disputed balances
Propose customer balances for write off along with justification, demonstrating all recovery options have been exhausted
Manage insolvency cases, ensuring claims are completed and submitted accurately as well as in a timely manner to minimise exposure and maximise recovery opportunities
Engage with third party debt recovery experts where they have been appointed
Ensure relevant systems are maintained with a complete and accurate record of customer interactions, history and notes
Requirements:
2 years experience within a B2B Credit Controller role or equivalent
Experience using Sage and a Credit Management System
Knowledge of Scottish & English debt recovery processes
Experience of utilising Credit Reference Agency data to manage risk
Strong communication skills
Ability to work within a team
Strong negotiation skills
Able to build trust between customers and within the company