Credit Controller Job at 360 Resourcing Solutions (Abingdon)

Job Description

The Credit Control Team look after all aspects of Debt Collections for our live & terminated customers. The team are responsible for collecting any missed payments and customer debt, resolving any customer issues regarding their Billing Account and when necessary, liaise with other departments to provide good customer care. As the Credit Controller you will play a key role in ensuring that we minimize customer debt and reduce any bad debt. You will communicate regularly with our customers by telephone, email and in writing, responding to their queries in accordance with our Terms & Conditions, both for business and residential customers.

Job Responsibility

Proactively follow up on overdue accounts via telephone and email
Process card payments
Maintain accurate records of communication
Request write offs and refunds as required
Promote direct debit sign-ups
Agree and maintain payment plans and promises to pay
Meet and exceed collection targets and performance KPIs
Liaising with external debt collection agency where necessary
Suspension of service for non-paying customers
Liaise with key business stake holders to resolve any issues and customer queries in a timely and effective manner
Any ad hoc duties as required

Requirements

Previous experience in a credit control or accounts receivable role
Strong communication skills, both verbal and written
Ability to manage a high volume of accounts with precision and accuracy
Proficient Excel ability (Basic to intermediate level)
Logical, numerate, detailed and analytical
Excellent time management, telephone manners and communication skills
Team orientated with an ability to multitask and prioritise a varied and demanding workload
A pro-active and customer focussed attitude

What we offer

Generous employer pension
up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to online training and development content via our Learning Management System
Long service benefits and monthly employee recognition
Enhanced maternity and paternity provisions
Flexible working environment
Health & Wellbeing initiatives and company funded social events

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Credit Controller

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