Credit Controller Job at Quadient (London)

Job Description

The administration of an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service. To support credit controllers with ledger management and support in resolving escalations. To be the lead with complex debt and managing external processes. Ensuring that amounts owed to Quadient Limited and Quadient Finance are collected in a timely fashion. (Targets agreed locally) Ensure that ALL targets are met (DSO, Ledger %, BDP %, Team Cash), and that all dunning cycles are followed.

Job Responsibility

Collection of outstanding debt by telephone and email
Manage the collection of debts and their status
Maintain an up to date and accurate record of query status
Maintain all contact information within the core business systems that need resolving
To attend meetings with sales and other departments to minimise customer disputes
To process any credit held orders and contact sales/customers where necessary
To support in the preparation of accounts for litigation where problems exist at an early stage
To carry out other tasks as requested by the Company Management team
To mentor / support Credit Controllers as a first point of contact
To manage all disputes and issues relating to allocated ledgers
To be the lead on customer escalation calls to be the main liaison with external vendors – (Agency etc…)
To contribute to the creation, implementation and training of Process and Procedures
To support additional projects
Ensure all processes and procedures are documented, trained, and being followed
To support other key areas within the business
To support in the creation of reports and confident to share with key stakeholders

Requirements

Experience of chasing debt within multi systems
Credit control experience gained in a commercial, B2B environment
Excellent customer service skills, ideally gained in a telephone environment
Professional and clear telephone manner
Good Organisational Skills and Time Management
Strong problem-solving skills with the ability to adapt quickly
Excellent communication skills, both written and verbal
An ability to have good attention to detail and accuracy
Works well under pressure to time scales, targets, and deadlines in a fast-moving environment
Strong interpersonal skills
engage, inspire, and motivate others
Experience with using Siebel, Sales Force, SAP, Octopus & Oracle
Intermediate + Excel skills

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Quadient - All Job Offers