Credit Controller

Take full ownership of debt management, proactively collecting invoices, closely monitoring customer credit, and delivering a seamless, high-quality customer service experience at every touchpoint. Act as a main point of contact for customer account queries. Reconciliation, managing customer portals and integration (EDI). Review new and existing accounts for creditworthiness, setting or suggesting appropriate terms and credit limits, considering previous history, credit agency and trade references and other relevant sources of information. Effectively review, manage and collect customer accounts, prioritising to maximise cash flow whist minimising risk exposure (bad debts). Resolve invoice and payment queries promptly and efficiently. Produce and distribute customer statements of account. Produce and distribute customer overdue/reminder letters. Produce and circulate weekly and ad hoc on stop, credit hold status and other reports. Proactive management of new accounts and high value invoices. Build effective relationships with customers and internal contacts. Prepare month end consolidated invoices. Escalate significant issues/concerns as necessary