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Compass Associates are proud to be working with a leading Private Clinic, located in Hammersmith, who are currently in search for a Credit Controller to join their Accounts Team. Our client prides themselves on providing an outstanding patient experience alongside a supportive, inclusive and values-driven working environment. We are seeking an experienced and confident Credit Controller to take ownership of credit control across the business. This is a standalone role, ideal for someone who enjoys responsibility and thrives in a fast-paced, patient-focused environment. You will play a key role in maintaining the financial health of the business by ensuring invoices are collected efficiently, payment processes are transparent, and patient queries are handled with professionalism and care.
Job Responsibility:
Manage daily credit control activity and meet debt recovery targets
Issue invoices, credit notes and refunds
Follow up outstanding patient invoices daily
Prepare and send payment reminders
Handle patient account queries accurately, sensitively and efficiently
Produce weekly and monthly reports for the Accounts Manager
Manage annual storage renewal billing
Carry out TDL invoicing daily
Review patient accounts with credit balances and arrange refunds
Improve and implement debt collection processes, including engaging third-party debt collection agencies where appropriate
Work closely with external agencies and internal stakeholders
Provide cover for colleagues during absences
Support with additional administrative and finance duties as required
Requirements:
Proven experience in a Credit Controller role, working within a healthcare setting
Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)
Excellent numeracy and IT skills
Outstanding verbal and written communication skills
Confident and professional telephone manner
Highly organised, analytical and detail-oriented
Target-driven with a proactive, results-focused mindset