Credit Controller Job at Ethics HR (New Cairo)

Job Responsibility

Chasing customers for payment by phone and email
Handling daily management process to track the cash collection throughout the month, with clear notes
Maintain customer master data & customer credit checks using the DoA to obtain approval before setting the new customer profile
Handling customer queries
making sure they are rooted to the correct department to investigate & resolve
Ensure customer accounts are reconciled
including withholding tax /exchange rate/ bank charges
Managing the month end process and reporting
Identifying and escalating potential bad debts to management
Leading the daily, weekly & monthly catch meetings with customers & internal customers
Account escalations and legal processing
Put customers on stop where necessary and communicate this to relevant departments
Assisting the Head of Credit EMEA & SEA with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents

Fluency in English & French
Background in credit control is essential
CICM Qualification or studying towards / desire to study
Effective management and communication
Ability to manage a large debtors list
Ability to build strong trusted relationships
Time management and prioritisation skills
Ability to use own initiative and think ‘outside the box’
Excellent face to face and telephone manner, with strong written and oral communication skills
Is adaptable and able to respond to business needs in a fast-paced environment
Can look for continuous improvement of reporting and controls
Is a self-starter who can work independently and as part of a team
Is pragmatic, analytically minded and a logical thinker
Able to adapt a 'firm but fair' approach