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Partnering with a highly successful local business with nationwide operations, we are supporting their search for an additional Credit Controller to join their established and well‑run team. Led by an experienced and knowledgeable manager, you will be part of a supportive department that looks after around 30 sites and their clients, giving you the chance to build strong relationships while working in a busy, rewarding environment. This office is known for being relaxed, collaborative and flexible. Strong processes, tools and resources are already in place to help you succeed.
Job Responsibility:
Allocate various forms of customer payments to credit and cash accounts
Chase overdue debt via telephone and email
Take payments over the phone with confidence and professionalism
Resolve invoice queries and support issue resolution
Produce and maintain "stopped accounts" listings
Record all actions, conversations and updates in customer notes
Create and maintain accurate customer files and documentation
Requirements:
Credit control experience
Customer service background
Highly organised
Good attention to detail
Basic working knowledge of Excel
Confidence communicating with customers
Not afraid to pick up the phone
Enjoy problem‑solving and following processes
Nice to have:
Any other IT package experience
What we offer:
25 days annual leave
Free parking
Bright, open‑plan office local transport links
Company pension
Generous annual bonus
Parking available
Flexible working hours considered (school hours option available)