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We are looking for a proactive and organised Credit Control Assistant to join our finance team. This is a key role supporting the smooth running of our credit control function, helping to maintain strong cash flow and excellent customer relationships. You’ll be responsible for managing customer accounts, chasing outstanding payments, and working closely with both internal teams and customers to resolve queries efficiently.
Job Responsibility:
Proactively chase overdue payments via telephone and email
Reconcile customer accounts and resolve discrepancies
Monitor debtor balances and escalate issues where necessary
Post and allocate incoming payments accurately
Maintain and review customer credit limits
Open new credit and cash accounts on the system
Prepare daily banking
Produce customer statements and invoices when required
Liaise with customers and internal branches to resolve queries
Process customer payments via online portals
Support authorisation of orders exceeding credit limits where required
Maintain accurate records and reporting spreadsheets
Requirements:
Confident communicating with customers over the phone
Highly organised with strong attention to detail
Proactive and able to manage their own workload
A strong problem-solver with a customer-focused approach
Comfortable working with numbers and financial data
A team player who can build relationships across departments
Previous experience in a credit control or finance role is desirable but not essential
What we offer:
Profit Share Bonus Scheme
Online discount portal including money off retail brands and holidays
Employee Care Helpline and access to a digital GP
staff discount scheme
Death in Service
formal training and career progression opportunities