Credit Controller Job at 360 Resourcing Solutions (Birmingham)

Credit Controller

360 Resourcing Solutions

Location:
United Kingdom , Birmingham

Category:
Finance

Contract Type:
Not provided

Salary:

23500.00 - 24000.00 GBP / Year

Save Job

Apply Position

Job Description:

We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

Job Responsibility:

All aspects of credit control for service charges, rent and/or utilities recharges in accordance with debt collection procedure for all England & Wales managed properties
Agree payment terms for tenant arrears, within the set business guidelines
Ensure the database is kept up to date with notes of all customer communication in relation to debt chasing
Work effectively with internal departments to assist with customer queries
Ensure that all customer communications are responded to appropriately and in line with internal KPIs
Review accounts during each step of the credit control process to ensure all queries are closed prior instructing solicitors
Work as part of a team on all general administration of the credit control & accounts shared inbox
Communicate and build relationships with property managers & support them with debt reporting & meetings with Clients

Requirements:

Proficient IT user, able to use MS packages as well as a range of internal systems
Experience of working in a similar role is essential
Experienced with Qube or similar package is advantageous

Nice to have:

Experienced with Qube or similar package is advantageous

What we offer:

Time to Recharge: 25 days’ holiday plus bank holidays
Future Security: Enhanced pension scheme based on role
Extra Holiday: Your holiday allowance grows with your length of service
Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
Sick Pay Boost: Company sick pay increases over time
Life Assurance: Peace of mind for you and your loved ones with financial protection
Learning & Development: Study support and access to our dedicated academy
Mental Health Support: 24/7 mental health services
Birthday Bonus: Enjoy an extra day off on your birthday
Giving Back: One volunteer day annually to support a charity or cause
Benefit Platform: One online platform for all benefits and recognition