Credit Controller

• Managing the collection of all payments and debts
• Contacting debtors by phone and email ensuring Companies debtor balances are paid to terms
• Maintaining accurate customer records and diary notes
• Responding to customers queries within 24 hours of receipt
• Resolving customers disputes and complex issues within 48 hours of receipt
• Preparing customers statements and reports for the company
• Liaising with departments across the company
• Conducting customers credit checks
• Negotiating payment plans
• Managing the sales ledger
• Allocating unapplied cash
• Achieving KPIs
• Processing credit memos, W/O and W/B

• Previous work experience as a Credit Controller in a fast-paced and dynamic environment
• The ability to maintain a clean ledger working within a very fast-paced environment
• Ability to reconcile complex debtors' accounts
• Strong communication skills
• Ability to deal with problematic clients and problem solve effectively
• A great team player with excellent communication skills and the ability to build rapport with both internal and external stakeholders
• Proficient user of MS Office
• Knowledge of NetSuite preferable but not essential

Knowledge of NetSuite