Credit Controller

• Issue arrears letters and follow-up communications to tenants and landlords at scheduled intervals
• Contacting tenants via email and telephone regarding arrears and fees
• Respond promptly to tenant and landlord queries
• Notify branch directors and property managers of arrears at key stages
• Coordinate discussions with landlords regarding legal action and progress rent insurance claims
• Manage fee-chasing process, including letters and calls at scheduled intervals

• Strong communication skills (written and verbal) for professional correspondence
• Excellent organizational and time-management abilities to meet strict timelines
• Attention to detail and accuracy in documentation
• Ability to handle sensitive situations with diplomacy and professionalism
• Proficiency in Microsoft Office and email systems

Previous experience in property management, lettings, or arrears handling is desirable