Credit Controller Job at KIMS Hospital (Maidstone)

Credit Controller

KIMS Hospital

Location:
United Kingdom , Maidstone

Category:
Finance

Contract Type:
Employment contract

Salary:

26000.00 - 28000.00 GBP / Year

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Job Description:

We are looking for an experienced Credit Controller to join our Business Finance team based in Maidstone. This is a key role responsible for managing debt recovery across the organisation, working with a variety of payors including PMI, self-pay and NHS. You will play a vital part in reducing aged debt, ensuring timely payment, and maintaining excellent relationships with patients, insurers, NHS trusts and internal teams.

Job Responsibility:

Actively manage and reduce aged debt across all payor types (PMI, Self-Pay and NHS)
Recover outstanding debts and ensure payments are received within agreed timescales
Maintain accurate patient account records, including detailed notes of calls and correspondence
Submit EDI files to Healthcode and resolve failed claims through validation and mapping
Process refunds, credits and adjustments accurately and efficiently
Post and allocate payments for third-party financing arrangements
Produce and issue debtor letters within agreed timelines
Raise Out of Area invoices for NHS trusts and follow up for timely payment
Liaise with insurers, NHS trusts, patients and internal departments to resolve queries
Handle incoming telephone calls and emails promptly and professionally

Requirements:

Proven experience in a credit control or debt recovery role
Excellent organisational skills with the ability to manage multiple priorities
Strong communication skills, both written and verbal
A proactive mindset with a focus on continuous improvement and efficiency
GCSEs (or equivalent) at Grade C/4 or above, including English and Maths

Nice to have:

Intermediate Excel skills
Experience working within a healthcare or clinical environment

What we offer:

33 days annual leave (including bank holidays)
One additional day leave for your birthday
Free secure staff parking
Pension scheme
Private health insurance
Life assurance
Up to 40% off some KIMS Hospital services
Employee Assistance Platform
Retail discounts and cashback
Discounted gym membership
Annual flu vaccination
Free eye test

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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